Passive Expert

Deliverables:

• Leads MS project team for medium to large and/or more complex accounts.

• Plans and monitors delivery phase of project.

• Plans and manages internal and external resources.

• Responsible for internal and external project reporting.

• Primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship.

• Shares project experience and best practices, knowledge of project management processes,

tasks and tools with other project managers.

• Identifies and supports new business opportunities.

• Represents the MS Network Operations & would be responsible for leadership and management of the Infrastructure (passive) Operations for Bharti country operations.

• Passive contributes to top line in big way. Passive uptime is critical KPI and special focus is

required to meet that KPI. In Africa, 85% outages are contributed by passive infrastructure, that

makes this even more critical to ensure that process adherence to preventive maintenance for

passive is maintained.

Responsibilities:

• Responsible for end to end delivery of passive infrastructure operations within agreed cost

baseline..

• Provide organization management & development of Infra operations leads in each of the

country operations.

• Escalation point for any infrastructure operations from any of the country operations.

• Seamless transition of Bharti suppliers to NSN environment & driving the operational / business transformation for new countries transitioned to NSN Managed services.

• Work with MS category management/ direct services procurement on a continual basis for

partner selection strategy, optimizing existing delivery models to improve productivity and reduce opex.

• Device & deploy coherent delivery with respect to process & tools aligned with NSN ops Model across all the multi-country operations.

• Drive with country teams & service suppliers operators’ passive contractual service delivery SLA/KPIs.

• Ensure service supplier governance practices are implemented in each country operations.

• Design, deploy & monitor services supplier performance metrics.

• Ensures operational processes are enforced, regularly reviewed & updated based on

requirement.

• Support the regional MS organization in terms of infrastructure operational process & tools, cost benchmarking & portfolio development.

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