Client Service Officer – SolarNow

About US:
SolarNow is a distribution and finance company that sells high quality solar product and appliances to households and businesses in Uganda. The company started in 2011 and has since opened 36 branches throughout Uganda, employs around 250 people. Expansion into other countries is planned for 2016.

Job Summary: The Client Service Officer will identify potential buyers of Solar Now products, do installations and offer client satisfaction in accordance with Solar Now Standard Operational Procedures.

Key Duties and Responsibilities:
Responsible for sales, installation & client relationships
The Client Service Officer will market for Solar Now products through generating quality leads by contacting potential buyers of solar systems and fill in the lead form.
Lead Conversation: Follow-up on Branch leads (after 1 week) & HQ leads (within 24 hours, from Incoming Media; references, no depositors, rejections and others). Note comments in SAS for easy follow up.
Client follow-up: Contact existing clients and offer/get: Replacements; Upgrades; Referrals.
Assessment: Fill in the application form and terms, make quotations and decide on payment terms with the client
The Client Service Officer will assess credit applicants
Receive systems and other products for the branch from Logistics
Carry out installations following proper Solar Now procedures
Offer timely support to the Service team in preventing and solving cases.

Key Result Areas / KPIs: The Client Service Officer Job has a target of hitting 12 Million per month.

Qualifications, Skills and Experience:
The applicants for the 600 Client Service Officer jobs must hold Degrees in Marketing OR electrical engineering OR equivalent
Technical (solar) experience is an advantage (technical diploma holders are encouraged to apply)
A minimum of two years of related experience in sales and marketing in a reputable organisation
Previous experience in field or upcountry is mandatory
Previous experience in Renewable energy business.
Suitable candidates must speak the native language in the specified region
Be ready to live and work in the region (Please check top of advert for duty station)

A fit with SolarNow Values:
Keen attention to detail
Good communication and reporting skills
Able to work with minimum supervision
Good team player

Job Terms and Conditions:
SolarNow offers industry standard remuneration and other benefits (health insurance, lunch, etc.).
Growth opportunities to Branch Team Leader positions possible for high performers

How to Apply:
All suitably qualified and interested candidates are encouraged to send their applications to the Human Resource Manager, SolarNow Uganda Services via e-mail, recruitmentug@solarnow.eu, including their updated CVs (no other documents).

Deadline: 12th August, 2016