Senior Coordinator, Psychosocial Support | ReliefWeb

Job Title: Senior Coordinator, Psychosocial Support

Job Type: Full-time

Reporting Manager: Senior Manager, Gulu Programs

Department: Programs

Job Brief:

Overview: As Senior Coordinator, Pyschosocial Support, you will be a core member of a multi-disciplinary team working to ensure effective, trauma-informed justice service provision for women and children and proper restraint of offenders.

Your responsibilities will include building the capacity of justice service providers like Uganda Police, ODPP, Ministry of Gender and Judiciary as well as local leaders including LCs, cultural and religious leaders and engaging them as advocates for survivors of violence.

You will also work closely with survivors themselves. You will play a key role in building a national survivor network for IJM Uganda working alongside colleagues across the country. You will support IJM’s own survivors as well as those of partners to be empowered and speak into the justice system. You will also work on individual cases accompanying survivors and their families through the justice system.

Your role, though based in Gulu, is part of a national team striving to achieve countrywide change. You will work to build strategic partnerships and offer support at the local level, but will also speak into and help manage partnerships and build capacity elsewhere as IJM expands across more districts.

You will be an effective mentor and trainer, will have the confidence and credibility to engage at senior levels with stakeholders and will be able to communicate well both in writing and verbally.

Key Result Areas:

The success of this role is measured by the following KRAs:

Mentorship and Training of Justice Service Providers: You will develop training curricula and materials and will deliver effective trainings, workshops and mentoring sessions to stakeholders at the local and national level.

1. Engaging and Empowering Survivors: You will work directly with survivors and IJM’s partner’s survivor groups to support survivors, empower them to speak into the management and delivery of justice services and enable them to access services.




2. Trauma-Informed Case Management: You will work with IJM investigators, lawyers, communications and community engagement professionals to ensure VAW/C survivors are protected by the justice system and empowered to restoration through trauma-informed, multi-disciplinary case management processes.




3. Partnership Management: You will create and sustain effective and fruitful partnerships with governmental and civil society actors capable of providing quality psycho-social care. By partnering in this way you will ensure that survivors of violence are protected and restored.

Roles and Responsibilities:

Networking & Partnership:

1. Build effective, trusting partnership relationships with justice service providers, including, police, prosecution and social welfare officers, and other stakeholders within the district and national level.




2. Work closely with stakeholders to strengthen justice service provision on VAW/C by building linkages among justice service providers, such as social welfare, police, prosecution and health workers .




3. Promote a multi-disciplinary coordinated community response (CCR) to cases of VAW/C and lead and promote the strengthening of District Action Centres and other coordination committees and mechanisms at the local level.




4. Develop and maintain close working relationships with stakeholders to ensure trauma-informed service provision, effective case management and appropriate provision of services to VAW/C survivors.




5. Convene and provide leadership in multi-disciplinary meetings with a variety of government and non-government stakeholders, and support inter-institutional dialogue and coordination on cases of VAW/C.




6. Develop and maintain an effective network of contacts within the health, psychosocial, and community development space, creating an effective referral network for IJM.

Training and Development:

1. Ability to develop and deliver high-quality, professional training curriculum to multi-disciplinary stakeholders on trauma informed VAW/C case management.




2. Support joint training programs with the police, judiciary, social welfare, and medical staff on survivor-centered VAW/C interventions, including ethical and safety considerations for survivors of VAW/C.




3. Convene and provide leadership in multi-disciplinary meetings with a variety of government and non-government stakeholders, and support inter-institutional dialogue and coordination on cases of VAW/C.




4. Train and mentor all stakeholders on the incorporation of child-friendly and trauma-informed approaches into their service delivery.

Survivor Empowerment and Networking

1. Ability to engage with survivors of VAW/C individually and through groups, whether established by IJM or others, to enable their restoration.




2. Support in the creation and management of a Uganda national survivor network.




3. Enable survivors both individually and collectively to be empowered and enabled to speak into justice service provision.

Casework:

1. Provide mentoring and support to justice service providers, including police, prosecution and social welfare officers, to ensure that VAW/C survivors are provided with trauma-informed protection and support throughout investigations and court proceedings.




2. Provide mentoring and support to social welfare officers and other stakeholders to empower VAW/C survivors to restoration by conducting holistic assessments to evaluate survivor strengths and vulnerabilities including the safety of the home environment, developing individualized care plans to address vulnerabilities and critical needs, coordinating psychosocial services for survivors, monitoring and reporting survivor progress towards defined psychosocial goals and assessing sustainable safety at the time of case closure.




3. Build effective, trusting case management partnerships with justice service providers and other stakeholders.

Documentation, Reporting & Data Management:

1. Track case related data in paper and electronic case tracking management systems.




2. Analyze and document cases of VAW/C that can contribute to updated case management protocols.




3. Work with the internal team members to monitor and evaluate the project, including monitoring and reporting of project targets, results, and outputs.




4. Work with relevant Uganda national program personnel and Africa Europe regional personnel on the development of data measurement tools to measure the impact of aftercare strategies.

Authority:

Topics

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A

C

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Develop and implement programming to build sustainable capacity of justice service providers and government to serve survivors

X

Develop and implement psychosocial support for VAW/C survivors **

X

Implement Uganda national program strategy**

X

Identify and develop partnerships with governmental and civil society actors**

X

Develop national aftercare models, curriculum, and other products

X

Develop regional and global aftercare strategy, products and policies**

X

Development and delivery of trauma informed training

X

Education & Experience:

1. Bachelor’s Degree in psychology, counseling, community development or social work. Master’s degree preferred.




2. Five or more years of experience in counseling, psychology or social work, including working with VAW/C survivors, indigent and otherwise vulnerable clients.




3. Five or more years of experience working on donor funded programmes focused on improving the quality of government service delivery.




4. Experience in networking and partnering with social service and justice service providers.




5. Experience in the design and delivery of capacity development workshops and tools. Experience as a mentor is preferred.

Technical Competencies:**

1. Strong understanding of trauma and proven application of trauma-informed approaches within case management and/or clinical interventions.




2. Self-driven and flexible in performing duties to ensure that beneficiaries and stakeholders are getting and government departments offering quality services




3. Proven ability to mentor, guide and coach multi-disciplinary stakeholders, including at the senior level. Prior experience working with law enforcement or justice system officials preferred.




4. Fluent in written and oral communication in English, with working knowledge of local languages required.




5. Excellent writing, documentation and reporting skills, including the ability to maintain digital records and generate high-quality reports on all casework interventions, stakeholder interactions, etc.

Non-Technical Competencies:

1. Passionate commitment to IJM’s mission and values.




2. Mature Christian faith.




3. Attention to detail, organized and disciplined with priorities.




4. Professional in demeanor, appearance, writing and oral communication.




5. Works well under stress with a sustained positive attitude.




6. Exceptionally high level of honesty and integrity.




7. Intelligent, creative and proactive problem solver.

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.

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