Supervisor, Project Monitoring & Help-Desk ( FULL TIME )

Centenary Bank, the leading Micro Finance and Commercial Bank in Uganda seeks to recruit suitably qualified, experienced and competent persons in the following fields;

5. Supervisor, Project Monitoring & Help-Desk Reports to: Manager, IT Services Management
Role: Responsible for monitoring Business Technology projects & activities, 3rd Party Service Level Agreements, Internal Bank SLAs.

Key Result Areas
1. To liaise with respective BT Project Managers and provide independent reports on the progress of BT projects in accordance to the project management methodology.
2. To ensure BT adheres to Inter-Departmental Service Level Agreements (SLAs) through ac¬curate reporting in line with the Inter Divisional Service Level Agreement.
3. To ensure 3rd party service providers meet deliverables as in the agreed respective SLAs with the bank
4. To supervise and analyze performance of the Helpdesk and issues reported in line with ICT policies & procedures.
5. To monitor and report project risks or conflicts that may arise during the course of project implementation in line with project management methodology
6. To design and implement a monitoring frame work to track delivery against project goals and objectives in line with project management methodology

Applications:
Interested persons should visit our website for more details. Persons who fully meet the required specifi-cations are invited to apply;
a. Downloading an application form for employ-ment from www.centenarybank.co.ug
b. Fill it and enclose an application letter, Cur¬riculum Vitae (CV), three referee and applicable Academic Documents.
c. Submit the application not later than one week from the date of the advertisement to:
The General Manager, Human Resources Centenary Rural Development Bank Plot 16, Namirembe Road P. O. Box 1892. KAMPALA
Only shortlisted candidates will be contacted.