Jobs and Vacancies at Global Trust Bank Limited

Job Title: IT SERVICE MANAGER.
Reports to: Head of IT.

Job Purpose:
Ensure that all the needs of IT user departments are clearly defined and well met through defined internal Service Level Agreements to achieve all the agreed targets and service standards.

Key Responsibilities:
- Implement a good management methodology to harmonize the bank’s business needs and the current technology trends.
- Develop and enforce an IT service framework in line with IT best practices.
- Manage the availability of the bank’s IT services to meet the defined levels with various user departments.
- Coordinate the implementation and roll out of new technology in the bank.
- Develop adequate MI reporting on bank-wide IT functions.
- Direct and manage staff in the service support and delivery unit.
- Any other duties as assigned by the Head of IT.

Required qualifications, skills and experience:
- Degree in IT/ Computer Science.
- Masters degree will be of added advantage
- MSCE
- UNIX/LINUX Systems Administration
- PRINCE 2 Certificate
- ITIL Certification
- Should have strong verbal and written communication skills.
- Should be a good team player and possess strong analytical skills
- Should be self motivated and have an industrious personality.
- A minimum of 3 years of management experience in a dynamic environment.

Interested persons with the above requirements should submit their application letters together with detailed curriculum vitae (CV) giving day time telephone contacts, names and addresses of three (3) referees as well as copies of academic certificates and transcripts to the address below not later than Wednesday 8th December 2010. Only shortlisted candidates will be invited for interviews and applicants who do not receive any communication should consider their application unsuccessful.

Apply to:
The Managing Director
Global Trust Bank Limited
Plot 2A Kampala Road
P.O Box 72747 Kampala.