Incident Manager Job Vacancy at Wipro in Uganda

Job Title: Incident Manager
About this job

Our client Wipro is an IT Company and is seeking to recruit result driven and motivated individuals for the Vacancy above;

Duties and Responsibilities:

    * Responsible for Managing, Monitoring & Optimization of Incident Management Process
* Drive the overall efficiency and effectiveness of the Incident Management process
* Act as primary source of management and stakeholder information about the Incident Management process
* Ensures management and customers are sufficiently informed about the Major Impacting Incidents
* Chairs (facilitate, veto) the Incident Meetings
* Ensure adherence to process, standards and policies
* Provides input into important decisions regarding Incident Management supporting technology requirements
* Responsible for the effective cooperation between Incident Management and other ITSM process managers
* Managing the work of Incident Support staff (1st & 2nd line)
* Monitoring and reporting the effectiveness of the Incident Management performance
* Work on continual process improvement

Qualifications:

    * Experience in Incident Management role Knowledge of a tleast one incident management tool
* Excellent Verbal and written communication skills
* Good interpersonal Skills
* Worked in a SLA driven environment.
* Strong decision making and sound judgment capabilities
* Effective Operations Management skills
* Effective team/people management & organisational skills
* Good understanding of organisational environments, structure and business-to-customer relationships
* Ability to deal with the stress of competing priorities
* Certification of ITIL Foundation
* Expertise in ITIL Incident management process and people management.
* Knowledge of MS Visio or other process modelling tools

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Send an Application letter and CV/Resume.

2. Merge these two documents into one document in either word or pdf format.

3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.

4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to wiprojobs@nftconsult.com

5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.

Deadline: 10th January 2013