Technical Advisor Job

Technical Advisor

Job summary
The retail Technical Advisor will be the primary provider of product knowledge and both software and hardware technical support to Microsoft retail customers.

Summary of essential job functions
- Maintain an elite level of product knowledge in all Microsoft retail product and service offerings.
- Be the in-store example of the Microsoft vision of the customer relationship.
- Troubleshoot customer issues and provide win-win solutions for our customers.
- Provide customized solutions to ‘new’ purchasers that meet their needs and exceed their expectations.
- Collaborate with corporate and field team members in the development of the necessary tools and programs that will lead to long-term relationships with elated customers.

Minimum requirements:
- Microsoft certifications preferred.
- Other technology certifications preferred including hardware services.
- 2 years minimum technical services software and hardware work and teaching, training, or selling in a retail and/or service environment required.
- College degree preferred or equivalent work experience
- Must be able to work your regularly scheduled shift
Must be able to be mobile throughout the store

Skills/Abilities required
- Detail-oriented with excellent written and verbal communication skills.
- Exemplary presentation skills.
- Ability to multi-task is a must.
- Superior customer service/people rapport building skills, both 1:1 and in a group environment.
- Lifting/carrying (loading and unloading all those great products and carrying purchases out for our customers will be required!)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Microsoft is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. mstrt-store-ts

Product Advisor

Job Summary:
The Product Advisor is the ultimate provider of extensive product knowledge and sales support based upon each customer’s unique needs, both before and after the sale. Serve as a friendly and insightful primary point of contact for our customers. Deliver an amazing customer experience every time.

Summary of Essential Job Functions:
- Acquire and maintain an elite level of product knowledge in all Microsoft retail products and service offerings.
- Be the in-store example of the Microsoft vision of the long term customer relationship.
- Provide customized solutions to ‘new’ purchasers that meet their needs and exceed their expectations.
- Collaborate with corporate and field team members in the development of the necessary tools and programs that will lead to long-term relationships with elated customers.
- Flawlessly execute the sales and service strategies of the Microsoft Retail organization.
- Engage, Educate, Excite, and Empower both customers and team members alike.
- Smile, have fun, work hard and achieve success.
- Performing Phone Activation
- Completing sales transactions with POS

Additional Skills and Abilities required:
- Strong analytical, communication, and organizational skills.
- Team player and ability to get along with others.
- Thrive in a fast paced, dynamic, public facing environment.
- Lifting with or without assistance (loading and unloading all those great products and carrying purchases out for our customers may be required!
- Must be able to work your regularly scheduled shift
Must be able to be mobile throughout the store

Minimum requirements:
- Superior Customer Service skills.
- 2 years previous retail sales experience.
- Passion for Microsoft products and technology.
- Microsoft certifications are a plus.
- Prior experience selling technology preferred.
- Teaching or training experience is a plus.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Microsoft is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. mstrt-store-ft; mstrt-store-pt

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