Several Fresher Customer Service Jobs - Tellers at Stanbic Bank ~ Ugandan Jobline Jobs

Organisation: Stanbic

Bank

Stanbic Bank Uganda Limited is

a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by

Standard Bank Group Limited (“the Group”), Africa’s leading banking and

financial services group. The Standard Bank Group is the leading banking group

focused on emerging markets. It is the largest African banking group ranked by

assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda

by assets and market capitalization. It offers a full range of banking services

through two business units; Personal and Business Banking (PBB), and Corporate

and Investment Banking (CIB).

Job Summary:  The Bank Teller will provide cordial

consistent, high quality service to all our Stanbic Bank customers whilst

maintaining a high level on integrity and complying with the routine controls.

Key Duties and Responsibilities:

• Adhere
  
  to the service standards and provide excellent customer service


• Handle
  
  all cash and cheque deposits from customers and ATMs in line with set
  
  procedures


• Pay
  
  out cash to customers by cheque or voucher withdrawal in line with set
  
  procedures


• Process
  
  all Foreign exchange transactions for both walk in and existing customers
  
  and report all transactions above set amount to the Team Leader Tellers


• Carry
  
  out biller payments and cash transfers as per set procedures


• Perform
  
  change transactions


• Provide
  
  account balances to customers as requested as per laid down procedures


• Manage
  
  queues by providing quick, accurate and efficient service


• Provide
  
  excellent customer service by adhering to the Service Standards


• Guide
  
  customers of any new price changes

Capture accurate narratives for

all transactions processed

• Generate
  
  and provide leads to sales staff


• Cross
  
  sell bank products


• Identify
  
  customers for migration to other service channels

• Refer
  
  all cash transactions above Teller limit to the Team Leader Tellers for
  
  verification and/or approval


• Carry
  
  out at least two till balances for all currencies on a daily basis


• Keep
  
  own cash holdings within prescribed limits


• Adhere
  
  to all laid down policies and procedures regarding security of Bank assets
  
  i.e. user password security, security cards, keys, own till, stamps,
  
  vouchers, and all other Teller working tools


• Print
  
  and handover Teller reports and vouchers for calling to the Team Leader at
  
  the end of day


• File
  
  all Teller reports on daily basis


• Perform
  
  all Inter-Teller cash transfers as per laid down procedures


• Quickly
  
  report all suspicious transactions in accordance with laid down procedure


• Attend
  
  to audit and risk findings

• Perform
  
  ATM custodianship as may be assigned from time to time


• Hold
  
  front door keys as assigned from time to time


• Perform
  
  any other duties by the Line manager

Qualifications, Skills and Experience:

• The
  
  ideal candidates for the Stanbic Teller Jobs should hold Bachelor’s
  
  degrees from recognized university


• Previous
  
  experience with cash handling is desirable


• Previous
  
  front office experience desirable


• Working
  
  knowledge of cash handling policies and procedures


• Sound
  
  knowledge of legal aspects regarding cheque, bills and cash handling


• Sound
  
  knowledge of bank products/services and related procedures


• Working
  
  knowledge of Service standards


• Working
  
  knowledge of the Core banking system


• Excellent
  
  communication skills


• Excellent
  
  interpersonal skills


• Excellent
  
  problem solving skills


• Excellent
  
  organizational skills


• Possess
  
  basic computer skills

All candidates who wish to join

the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned

capacity are encouraged to Apply Online by visiting Link below.

Deadline: 31^st August, 2015

Duty Station: Mbarara,

Uganda