Fresh Graduate IT Jobs - Administrator - TIS Service Desk at Wipro Technologies
Organisation: Wipro TechnologiesDuty Station: Kampala, UgandaWipro Technologies is one of the world's leading software and outsourcing service providers which focuses on the IT services & BPO business.Job Summary: As the Administrator, you should be able to Monitor the IT Infrastructure for its availability, capacity usage, hardware and OS errors and failures.Key Duties and Responsibilities: Process first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels. Responsible for the timely escalation of incidents to higher levels when required. Log file monitoring for errors. Carry out daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordinationCarry out basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagementQualifications, Skills and Experience: The candidates should be Fresh Graduates Mandatory Skills in Customer SupportDesirable Skills in Voice and Active Directory The minimum work experience is 0 - 1 yearsExcellent interpersonal and communication skillsCustomer service orientation and ability to work in a teamExcellent Soft skill, Communications skills (Voice & Email) to handle global customersStrong keyboard skillsPossess the ability to perform in adverse situationsCertified professional on windows operating systems and networkingTroubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc)Working knowledge on active directory, domain controllers etcExposure to password reset toolsSkills in troubleshooting experience using remote control toolsAll suitably qualified and interested fresh graduates are encouraged to express their interest by clicking the web link below.
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