Careers in Banking - Head of Retail at Imperial Bank
Imperial Bank was founded in Kenya in 1993 as a Finance and Securities Company. The bank converted into a fully fledged commercial bank in January 1996. Since then it has had a long standing tradition of achieving strong financial performance while successfully focusing on efficient client service delivery. Imperial Bank has also been on an aggressive expansion strategy as is witnessed with the opening of the Uganda subsidiary in February this year. The bank which has 16 branches in Kenya has just opened its 2nd branch in Kampala at the Mukwano mall on Kyaggwe road.Job Summary: The Head of Retail will be responsible for developing and delivering Imperial Bank’s strategy for growing the retail business.Key Duties and Responsibilities: 1. Strategy and Product Development: Develop the retail strategy in line with the Bank’s overall strategy and direction.Work closely with Business Units to develop joint marketing strategies and gain from synergies available through the Bank’s customer base.Oversee the sales forecasting process and setting targets for sales periods.Establish effective processes to deliver Retail BankingSupervise the operations and provide support to branches in line with growth of the Retail business.3. Risk Management: Actively monitor and manage credit risk, operational risk and marketing risk relating to Retail business.Oversee the Bank’s advertising strategy and public relations relating to Retail Banking, in close coordination with the MDManage the branding activities for departmental products to enhance product image and visibility.5. Customer Service and Management: actively coordinate and deal with customer complaints and feedback.Qualifications, Skills and Experience: The applicants for the Imperial Bank Head of Retail should hold a Master’s degreeA minimum of ten or more years’ experience preferably in Retail Banking, Sales and Marketing,Credit/Risk Management and Banking Operations. Five years’ experience at a managerial level.All qualified candidates are encouraged to send their application letters with recently updated CVs via E-mail to: hr@imperialbank.co.ke. Please clearly indicate the position you are applying for in Subject of E-mail.
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