IT Assistant,Jobs Vacancy in Uganda, at Peace Corps Uganda (PCUG)
The Peace Corps is an agency of the United States Government, which sends American Volunteer development workers to assist in capacity building and technical assistance activities in over 70 countries worldwide. Peace Corps Uganda invites applicants for the position listed above which is based in Kampala, Uganda. See http://uganda.peacecorps.gov for details about Peace Corps Uganda. For more details about this job, please refer to the website (http://uganda.peacecorps.gov/content/jobs-peace-corps)The person will be responsible for developing the voice of all aspects of the organization’s online presence. In addition to writing, editing, and proofreading site content, this person will work closely with the technical team to maintain site standards with regard to new development. The candidate will also be responsible for crafting site promotions, email newsletters, and online and social media outreach campaigns. The person will work closely with technical, and other members of our organization, so strong communication skills are needed. The ideal candidate will also have experience managing the online presence of a government organization and providing technical support to mixed level of users. Tasks require a strong attention to detail and the ability to work under tight deadlines. The candidate should be a dynamic, self-motivated individual with experience and skills in web content management, writing and editing for the web, graphic design and web site management.Major Duties and ResponsibilitiesOnline content management (60%):· Create, develop and manage content for Peace Corps Uganda’s web presence (requires working with content management software).· Coordinate web projects across Peace Corps Uganda program departments.· Maintain a consistent look and feel throughout all web properties as per Peace Corps’ requirements.· Working with a cross-departmental team, maintain and develop the master content calendar for all web properties copy, edit, and proofread all web content working with the departmental heads.· Oversee and manage the Facebook and Twitter accounts and other social networking presence of Peace Corps Uganda and monitor the blogs.· Keep current with emerging web technologies through relevant blogs, listservs, and social media Platforms.· Assure web-based information is archived for future needs and reference.· Track and report on all site metrics.· Work cooperatively with key team members, clients and vendors.· Manipulate and organize data including but not limited to video, audio etc. into a web format.Staff Training and Support (20%):· Training office staff on software Peace Corps uses such as; Microsoft Office suite, Adobe suite, Internet explorer, Windows 7 and 8, burning software; Peace Corps applications: VIDA, Intranet, SFTP, Track-it, SharePoint.· Aside from the daily instructions on specific problems and methods of performing simple tasks, the incumbent also must provide individual training to new employees and to all users on new software packages or procedures.· Provide group user training as mandated by the Post. · Assist in developing legible and comprehendible training material for computer users to augment verbal and classroom instructions. Hardware support and maintenance (5%): · Perform routine maintenance and help staff with their immediate hardware issues on all computer equipment and LAN system, including but not limited to Photocopiers, Printers Desktop CPU etc.· Act as first point of contact with local HP warranty reseller on desktops. Deal with repair centers where to repair broken IT Equipment.· Develop a maintenance plan for the Peace Corps Uganda computer equipment and LAN systems, ensuring the incumbent and other system employees and Volunteers are utilizing it.· Troubleshoot hardware and software systems.· Maintain a legible and comprehensive record log of all actions conducted on the LAN/WAN, to include routine procedures as rebooting of the systems.· Seek in-house, local and regional assistance in a reasonable amount of time to ensure the least amount of downtime. · Diagnoses computers for hardware failures then coordinate with suppliers for defective or broken down parts and process replacements for the equipment under warranty and arrange sending the defective ones them back to suppliers.I.T. Equipment disposal & Inventory Management (8%):· Upon receipt of new equipment and after deployment of the same incumbent is responsible for taking old equipment off the inventory and handing it over to GSO for disposal.· The incumbent shall follow the Peace Corps regulations for disposition of Information system hardware.· The incumbent will be responsible Post’s inventory Management. Act as IT security assistant and second point of contact. Act as IT Specialist backup on IT Specialist absence.QUALIFICATIONS REQUIRED FOR EFFECTIVE PERFORMANCEBachelor’s degree is required.A Bachelor’s degree in English, Journalism, Computer Science, Technical Writing is preferredA minimum of 2 years of progressively responsible experience in Online Content management and computer user support is required.Familiarity with US Government I.T. standards is preferred.Proficiency in English is requiredAbility to speak at least one local language is preferredGeneral familiarity with web technologies and design languages (applications) including client and server side scripting, online content management. · Exceptional communication and organizational skills· Advanced knowledge of HTML and experience with popular content management systems (Drupal, Convio, Kintera, etc.)· Ability to manage multiple projects in a fast-paced, deadline-driven environment· Ability to do video and audio editing· Basic Adobe Photoshop skills· Proven ability to build consensus and work effectively within a cross-departmental team 3-5 years’ experience managing content and production for high traffic websites.· Good users support and training skills being physically present or on the phone.· Very good knowledge of common applications like Microsoft Office and Adobe suites.· Good background on computer maintenance.· Ability to quickly learn and teach Peace Corps applications.· Managing Active directory environment on Windows server 2012.· Managing backup on windows servers.· Candidate must be able to legally work in Uganda.Under direct supervision of the Director of Management and Operations with delegated supervision by the I.T. Specialist. Incumbent must be able to perform assigned tasks independently within established rules and procedures and capable of carrying out routine assignments with minimum supervision.Peace Corps manuals and established practices.Considerable independence and exercise of judgment is required in the determination of allowable online contents and look and feel of the website(s). Authority to Make Commitments: None Nature, Level and Purpose of Contacts:Contact with Peace Corps volunteers, staff, vendors, contractors. Time Required to Perform Full Range of Duties after Entry into the Position: 52 weeks.- a Word formatted letter of interest,- a resume with names and contact information for three references and- a link to or a pdf project that the applicant has accomplished in the recent past to applications@ug.peacecorps.gov.Clearly indicate only the position applied for on the subject line of the cover email: For example “IT Assistant”. Submitted documents become the property of the Peace Corps and will not be returned.You will be contacted ONLY if you are deemed qualified. If called for an interview, you will be expected to bring a reference letter from your area Local Council (LC1) as well as your academic credentials. This site is managed by the U.S. Department of State. External links
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