Housing Officer / Resident Liaison

Our client manages and builds quality affordable homes across the East and West Midlands. They are a major new group made up of three high performing housing associations in the region, managing over 16,000 homes and aiming to build 1,000 new homes each year.

They are currently looking for a customer focused individual to provide a comprehensive housing management service to their valued tenants. This is an ideal opportunity for an experienced housing professional who is committed to helping others and is passionate about building stronger communities.

You will be required to manage all tenancies within the patch ensuring that both tenants and the association meet their responsibilities under the tenancy agreement. Providing advice and support to the tenants, you will help them to better understand their tenancy and housing options, and will be responsible for income collection, rent arrears and service charge arrears.

You will be involved in estate and property management, carrying out regular inspections to make sure that the estates are well maintained and attractive. Resident involvement is important to the organisation and you will also be expected to support and encourage participation in the association’s activities.

Highly customer orientated, you will have dealt with customers, who are angry or upset, in a calm and effective manner. Experience of working towards and achieving performance targets is also essential and you must be able to communicate effectively with customers in a range of different situations.

Candidates will need to have a full UK driving licence and access to a car.

Closing Date: 12noon, 1st November 2010
Interviews will be held on: Monday 8 November 2010

After forwarding your CV for this position, you will receive an email from networx that requires action in order for us to submit your details.

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