MSF Non-profit Careers - ERP Support Officer
Organisation: Medecins Sans Frontieres Switzerland (MSF-CH)Duty Station: SUKA Kampala, UgandaMedecins Sans Frontieres Switzerland (MSF-CH) is a neutral and independent international humanitarian organisation which assists victims of war, displaced and disable people in situation of armed conflicts.Key Duties and Responsibilities: 1. Phase A, in 2015: Support the UniField implementation (to join the deployment in several countries - Phase I implementation) until reach level of readiness as help desk support, this will then imply:Mastery of MSF OCG supply processes, guidelines and proceduresMastery of Unifield structure, modules and features.The incumbent will be serving as the help desk support to all Unifield supply users of MSF OCG (for the mission deployed in 2015), which includes responsibility for answering, commenting and replying to open incidents submitted to the help desk,Supporting training program for all supply users, including the update of training and support materials,Documenting support and plan trainings for persistent issues Dispatching questions to the concerned person in HO and/or to the flying supply referents.Qualifications, Skills and Experience: The ideal candidate for this placement should hold a University degree in Supply Chain Management and/or University degree or certification in Enterprise Resource Planning technologies and/or University degree in Information Systems ManagementPast experiences in ERP implementation/support is mandatoryPast experience in MSF supply chain at management level is an assetPossess excellent analytical skills, data management and reportingGood at troubleshooting and solving complex issuesExceptional oral and written communication skillsAdditional training development and facilitation skills Soft skills:Excellent organizational skills, rigour, flexibility, ability to work with multi-disciplinary and multi-cultural people, open-minded, ability to listen and sensitivity to support users.Possess the ability to focus on task (self-management), proactive monitoring and management skills.Language: English mandatory, French a strong asset and Swahili an assetAll suitably qualified and interested candidates are invited to send their application letters and a detailed CV merged together in a PDF or word document to the HR department of MSF Switzerland via email to: msfchsukahr@gmail.com.
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