Organisation: Entrepreneurs Financial Centre (EFC)
Duty Station: Kampala, Uganda
EFC Limited is a new
microfinance institution in Kampala located in Ndeeba at Master Wood Plaza.
Already well-established in Zambia and Tanzania, the Entrepreneurs Financial
Centre model is a proven market leader providing specialized lending services
in amounts up to UGX 50 million to existing micro and small enterprises. The
purpose of the Entrepreneurs Financial Centre (EFC) is to provide increased
access to specialized financial services for entrepreneurs while contributing
to wealth creation, improvement of living conditions and development of the
Ugandan private sector.
Job
Summary: The EFC Branch Manager will conduct operations and strategic management
of all Branch functions and activities. The Branch Manager is primarily
responsible to plan, organize and oversee all Branch operations including the
supervision of staff and the coordination of work activities. The Branch
Manager is also primarily responsible for promoting the EFC branding and
raising community awareness regarding the products and services available to
fulfill the target market needs.
Key
Duties and Responsibilities:
·
Build and strengthen the development of a strong
customer relationship culture to facilitate the consultative sale of EFC
products and services and the identification and exploitation of business
opportunities;
·
Instil a business philosophy and orient employees
in the EFC vision, mission, values and objectives through appropriate
supervision, coaching and skills development and appreciative acknowledgement
of their efforts;
·
Advance the principles of “positive change
management” without business disruption in areas such as the integration of new
products and services, implementation of new approaches or the usage of new
tools and methodologies;
·
Manage and ensure sound security management
practices (i.e. cash handling, customer identification, physical security
measures etc.);
·
Ensure the integrity of financial and accounting
data;
·
Ensure full compliance with all customer
transaction related policies and procedures (i.e. account opening, deposit and
withdrawal transactions, loan disbursements etc.);
·
Oversee management of the SAF2000 software system;
·
Steer an initiative to ensure continuous process
improvement for the benefit of all EFC stakeholders (i.e. employees, customers
and shareholders/donors etc.).
·
Develop approaches and activities to maximize
customer satisfaction, profitability of operations and risk management;
·
Actively participate in the development of the
Branch business and activities plan and oversee its implementation and
follow-up;
·
Routinely analyse Branch performance relative to
results achieved against the business plan (i.e. financial and product/service
sales indicators);
·
Ensure effective overall risk management (i.e.
liquidity, credit, transaction, fraud, reputation and compliance) through
effective implementation of all EFC policies, standards and procedures;
·
Ensure effective overall management of Branch
human, financial and material resources;
·
Manage the day-to-day Branch operations including
daily and monthly closing activities;
·
Send quarterly Branch Performance Reports to the
COO/DID Technical Advisor.
·
In charge of preparing summary reports for monthly
Manager’s Meetings relative to Branch results and actions required;
·
Submitting recommendations regarding objectives,
policies and Branch action plans as deemed required;
·
Overseeing all internal and external communications
in collaboration with the EFC Communications Officer;
·
Managing the employee performance process
(individual and group) through team leadership and motivation;
·
In charge of planning, supervising, and
controlling the work of Branch employees,
·
Collaborating with and supporting all Branch
employees to develop individual action plans with measurable objectives to
facilitate effective performance management and monitoring.
·
Ensuring effective implementation and compliance
of all Human Resource Management policies, standards and procedures including
the Code of Ethics & Professional Conduct and the Disciplinary Code,
·
Actively participating in employee development
through coaching and training to improve skills and enhance service quality;
·
Applying effective internal control systems and
measures and ensuring sound management of all Branch control registers;
·
Supervising the Branch operations and closing at
the end of the day and end of the month;
·
Identifying financial services needs in the
community leading savings mobilization initiatives;
·
Managing and controlling the cash supply and
reserves of the Branch Tellers, observing and verifying all cash counts and
implementing random weekly cash counts;
·
Ensuring ongoing maintenance and backups of the
Branch computer systems and applications (i.e. servers, hardware, software, SAF
etc.);
·
Working in liaison with the Internal Auditor by
providing all data/documentation required to enable the performance of the
internal audit mandate;
·
Ensuring the secure and confidential safekeeping
of all EFC registers and verifying the correct filing of all documents and
files;
·
Recommending / approving loan applications as
authorized;
·
Performing the required follow-up on outstanding
loans;
·
Ensuring the necessary recovery measures for loans
in default;
·
Ensuring the accurate calculation and collection
of loan fees and penalties;
·
Ensuring effective management of EFC deposit
operations;
·
Relative to financial and accounting data:
·
Completing and checking all accounting entries
with the general ledger accounts to ensure that they balance,
·
Verifying that adjustment and suspense accounts
are at zero balance;
·
Authorizing customer transactions exceeding
amounts pre-determined by policy;
·
Keenly tracking, reviewing and authorizing all
Teller cash shortages and surpluses;
·
Performing EFC banking funds transfers (i.e. bank
deposits and withdrawals);
·
Performance of any other related duties and
responsibilities as assigned by the COO/DID Technical Advisor.
Qualifications,
Skills and Experience:
·
The Branch Manager should preferably hold a Diploma
in Business Management, Economics or Management;
·
Detailed working practical knowledge of branch
operations and human resource management in the financial services sector and
the foresight to see how the intricate day-to- day activities link with and
support the achievement of the mission and vision of the EFC.
·
At least two years’ experience, preferably in the
financial services sector;
·
Working knowledge of microfinance specific to MSE
markets would be a definite asset;
·
Background in staff management including leadership,
skills development and coaching;
·
Excellent people/relationship skills;
·
Excellent oral and written communication skills in
English.
All suitably qualified
candidates should send their applications with a detailed CV at our head offices
in Ndeeba on Master Wood Plaza or email only CV and application to:
HR_OFFICER@efcug.com.
NB: Only qualified candidates will be
contacted for an interview.
Deadline: 26th June,
2015
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