Organisation: Qatar
Airways (QA)
Duty
Station: Entebbe, Uganda
Qatar Airways
has gradually grown to reaching over 120 destinations worldwide, offering
unmatched levels of service excellence that have helped excel the award-winning
carrier to become best in the world. Qatar Airways was voted Airline of the
Year 2011 and in 2012 in the prestigious Skytrax industry audit and it has won
the confidence of the travelling public.
With a larger
number of passengers and more choice available in the skies today, Qatar
Airways is looking to maintain and grow their position in the marketplace with
exceptional high-quality service with ever-increasing efficiency. In this
highly competitive environment, Qatar Airways has achieved much with our
phenomenal route expansion averaging 30% growth year to year and flying one of
the most modern fleet of almost 120 aircraft in the skies today. Qatar Airways’
global network currently spans key business and leisure destinations across
Europe, Middle East, Africa, Asia Pacific, North America and South America,
with scheduled flights operating to and from our hub in Doha, capital of the
State of Qatar.
Job Summary: The Qatar Airways Airport Services Agent
will be responsible for providing excellent customer service at the airport,
helping create a stress free environment for customers travelling with the
Airline. The incumbent will ensure that the passengers receive total quality
service and adhere to the safety policy and security standards of the company.
Key Duties and
Responsibilities:
- In
charge of delivering the highest level of Customer Service at all customer
touch points - Work
as a key liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge. - The
incumbent will be supervising service partners’ activities for the smooth
acceptance of passengers. - Directing
Arriving/Departing passengers to respective areas such as Arrival Hall,
Transfer Area, Departure Gate, Lounge, etc - In
charge of checking entry requirements (visas, residence permits) are met - In
charge of coordinating with Cargo, Fuelling company, Baggage Make up Area,
aircraft loading team, catering suppliers for a smooth turnaround - The
Airport Services Agent will also be processing all company mail - Carrying
out pre- and post-flight administration duties - Handling
baggage claims - Ensuring
compliance and adherence with QR Safety and Security requirements. - Perform
any other duties as assigned by the supervisor or his / her designate.
Qualifications, Skills and
Experience:
- The
ideal candidate for the Qatar Airways Airport Services Agent should hold a
High School education or equivalent. - The
incumbent should preferably have at least a year’s experience in an
Airline or GHA as Passenger Handling and /or Ground Operations staff, with
a good knowledge of the Airport working environment. - He
/ she should be energetic, enthusiastic, stress resistant person with a
positive can-do attitude - Strong
team player - Highly
flexible personality - Excellent
decision making skills - Possess
solid commercial awareness. - Excellent
attention to detail - Ability
to work quickly and accurately under pressure. - Ability
to adapt to an ever-changing environment is essential. - Computer
literacy i.e. proficient in Microsoft Office. Working knowledge of Amadeus
Reservations, Altea & DCS will be an added advantage. - Willingness
to work in shifts including weekends and night shifts. - Fluency
in both oral and written English is essential for this role.
Please visit
the web link below to Apply for this exciting opportunity in Qatar Airways.
Please attach an updated Resume / CV and NOC for Internal QR Candidates OR
Blank Page for External Candidates
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