Organisation: Stanbic Bank
Duty
Station: Kampala, Uganda
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager Production Assurance will
primarily be responsible for end-to-end service management to ensure
availability, stability and performance of IT services delivered by application
and infrastructure service providers.
Production Assurance must
ensure:
- Standard
IT Service Management processes and policies for GTO - Proactive
Infrastructure and Application monitoring - Regular
Disaster Recovery (DR) testing
Key Duties and
Responsibilities:
- Offers
leadership to the Production Assurance team - Accountable
for providing Level 1 Service Management functions in country and for
governing standards and execution in all other locations - The
job holder will be in charge of negotiating, measuring and reporting SLA
performance - Initiates
process and service improvement programs to improve IT Service and Stability - Implement
Change with minimum Business disruption - Ensure
Disaster Recovery capability is fit for purpose Design principles - Improves
Service through targeted Improvement Programs - Standardise
and Optimise service offerings across all locations - Optimise
Production Assurance Service Cost
Qualifications, Skills and
Experience:
- The
applicant should preferably hold a post-graduate qualification in
Information Technology or related field - A
minimum of five years of relevant IT Service experience 2 of which should
be at management level - Possession
of ITIL certification would be an added advantage - Expertise
in IT solution development - Detailed
knowledge in banking and financial services business
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline:
25th June, 2015
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