IAA-Resolution Sales Manager | - 2015

As the Sales Manager, you will primarily be accountable for the revenue generation through defined distribution channels to ensure the business achieves overall growth strategy in terms of member numbers and profitable revenue.

The jobholder will be expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.

Roles and Responsibilities:

• Participate in the development and execution of the organization’s overall strategy, operating goals and objectives.
• Develop, assign and monitor the organization annual revenue budget to the distribution channels
• Prepare and monitor departments’ annual expenditure budget
• Supervision of distribution managers to ensure goals and overall objectives are met
• Develop motivating sales incentives to ensure both internal and external distributors performance is enhanced
• Ensure the sales teams attains high level of proficiency and proper understanding of procedures and products through regular trainings updates via various channels
• Identify new revenue markets and potential business development related risks and appraise the management regularly
• Generate weekly, monthly and quarterly revenue performance reports for board and management consumption

Core competencies:

The following Core competencies are the skills, knowledge and behaviors expected of an employee at IAA-Resolution.

Communication Skills: Communicates clearly and professionally in written and oral forms to both internal and external clients.
Initiative and Confidence: Generates and acts on new ideas that add value to the business. Looks at different ways to solve problems and address difficulties.

Achievement Drive: Sets goals and strives to achieve them with enthusiasm and determination.
Business Acumen: Has a good understanding of the business environment and the impact their behavior has on the reputation of the company.
Respect: Treats colleagues and customers in a manner which demonstrates integrity, honesty and fairness.

Working relationships for this position
INTERNAL PURPOSE
CEO: Sales performance, review industry updates
Country Manager: Operational issues, business concessions approvals, review of plans, issues
CFO: Weekly cash flow planning, credit approvals, concessions related to the department, expenditure approvals, IPF approvals and concerns

Medical Operations: Client related complaints, liaison between sales and medical operations, service access approvals for clients, appeals on declines, claim/update on admissions and declines, re-imbursement claims/utilization reports/provider complaints

HR and Administration: Staff welfare concerns, recruitment of new staff; discipline issues, training discussions, training budget updates
Marketing: Development and execution of marketing strategy, selling materials, brokers and clients engagement sales activations, client activations/external communiqué, internal and external sales promotions.

General Business: Quotations and presentations
IT: Reports/Business support and branch network operations

EXTERNAL PURPOSE
Brokers/Agents: Sale visits/service visits/Training Sessions/Marketing Intelligence gathering session
Regulator: Agent confirmation
Individual Client: Sales/Service/follow-up/referral
Corporate Client: Sales presentations/Service visits/Troubleshooting meetings