United Nations MONUSCO IT Jobs - Information Technology Technician ~ Ugandan Jobline Jobs

Organization: United Nations

Organisation Stabilization Mission in the Democratic Republic of the Congo

(MONUSCO)

Vacancy Announcement Number: MONUSCO/49/CITS-ESB/2015

Reports to: ICT Operations

Officer/Technology Officer

Following the

signing of the Lusaka Ceasefire Agreement in July 1999 between the Democratic

Republic of the Congo (DRC) and five regional States (Angola, Namibia, Rwanda,

Uganda and Zimbabwe) in July 1999, the Security Council established the United

Nations Organization Mission in the Democratic Republic of the Congo (MONUC) by

its resolution 1279 of 30 November 1999, initially to plan for the observation

of the ceasefire and disengagement of forces and maintain liaison with all

parties to the Ceasefire Agreement. Later in a series of resolutions, the

Council expanded the mandate of MONUC to the supervision of the implementation

of the Ceasefire Agreement and assigned multiple related additional tasks.

Key Duties and Responsibilities:

·        
Carry out second-level desktop troubleshooting in

conjunction with the Mission Wide Service Desk.

·        
Support in routine installation, configuration,

testing and deployment of server hardware and software, including Local Area

Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix,

Database systems, Internet Web software, firewall, Domain Name Server (DNS),

DHCP, mail relay, and various security software.

·        
Render support in monitoring personal computers

running UN software delivery system to ensure that software distributions are

being delivered correctly.

·        
Service Installation and Support Receive and log

problem calls or service requests in the automated tracking system with minimum

delay;

·        
Perform tasks related to scheduled service requests,

including equipment replacement, equipment installation/de-installation,

software installation, LAN connection, returns to stock, etc.

·        
Provide basic training to end-users on the use of

standard systems; Log all actions in the automated tracking system, including

site survey information, steps taken to resolve problem or to complete task,

problems encountered, current status, etc.

·        
Perform other duties as required by the ICT

Operations Officer/Technology Officer.

Qualifications, Skills and

Experience: 

·        
The ideal candidate for the United Nations MONUSCO Information

Technology Technician should hold a High school or equivalent diploma.

Supplemental courses/technical certificate in information technology or

supplemental training on the changes in information technology is highly

desirable.

·        
At least five years of related relevant experience

in the information technology field. Working knowledge of the UN information

technology infrastructure and systems and of the UN organization is desirable.

·        
Possession of a valid national driver’s license is

required

·        
Language:  English is the working language of the United

Nations in Entebbe. For the post advertised, fluency in oral and written

English is required. Knowledge of another official UN language is an added

advantage.

·        
Professionalism:  Knowledge of information technology and

applications, including computer system networks. Good technical skills,

ability to conduct network maintenance, provide server services and user

support. Shows pride in work and in achievements; demonstrates professional

competence and mastery of subject matter; is conscientious and efficient in

meeting commitments, observing deadlines and achieving results; is motivated by

professional rather than personal concerns; shows persistence when faced with

difficult problems or challenges; remains calm in stressful situations.

Commitment to implementing the goal of gender equality by ensuring the equal

participation and full involvement of women and men in all aspects of work.

·        
Technological Awareness: Keeps abreast

of available technology; understands applicability and limitation of technology

to the work of the office; actively seeks to apply technology to appropriate

tasks; shows willingness to learn new technology.

·        
Client Orientation: Considers all

those to whom services are provided to be “clients” and seeks to see things

from clients’ point of view; establishes and maintains productive partnerships

with clients by gaining their trust and respect; identifies clients’ needs and

matches them to appropriate solutions; monitors on-going developments inside

and outside the clients’ environment to keep informed and anticipate problems;

keeps clients informed of progress or setbacks in projects; meets timeline for

delivery of products or services to client.

NB: The United Nations does not charge a fee at any

stage of the recruitment process (application, interview meeting, processing,

or training). The United Nations does not concern itself with information on

applicants’ bank accounts.

All suitably

qualified and interested Ugandan applicants should send their applications

together with the United Nations Personal History form (P-11), download here, and/or

CV and copies of previous employment certificate(s) by ONE of the following

methods:

·        
By Hand: 

Deliver to: Entebbe Support Base, Buku Road.

All applicants

MUST indicate the MONUSCO Job Opening # e.g. Information Technology Assistant,

GL-5 MONUSCO/49/CITS-ESB/2015

For which they

are applying, on the subject line [by email] or in a sealed envelope [by Mail/by

Hand].)

NB: Do not submit original certificate(s) with the

application. In line with the UN policy on gender balance, female candidates

are strongly encouraged to apply.

Deadline: 16^th October, 2015