Organisation: Techno
Brain
Duty Station:
Kampala, Uganda
Techno Brain BPO/ITES is a Business Process Outsourcing (BPO) and IT
Enabled Services division of Africa’s leading software Solutions Company.
Key Duties and
Responsibilities:
- Managing the day-to-day operations of the
call Centre - In charge of floor management and team
building - Agent staffing/scheduling and reporting
- Comes out with ideas to improve the
process - Does proper analysis on the system and
comes out with suggestion / recommendations - The incumbent must be a team player and
identify the best skill sets - Supports in improving the overall
processes - Gather information to learn more about the
client’s current situation associated and suggest suitable option to
enhance the efficiency of Call Centre operation - Comes out with ideas to improve the
process - Helps in improving the overall processes
and also helps in improving the overall processes
Qualifications, Skills and
Experience:
- The applicant should hold a Bachelor’s
Degree with strong academic records - One year’s experience in a lead and/or
supervisory capacity. - The incumbent must be fluent in French
(mandatory), English and Luganda. Kinyarwanda, Lingala or Kiswahili
All suitably qualified and interested candidates should send their
updated CVs and applications to: hruganda@technobrainbpo.com
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