Organisation: Barclays Bank
UK
Duty Station: Kampala, Uganda
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The Head of
Premier Banking will be charged with driving the implementation of the agreed
Premier strategy in Uganda, driving and delivering exceptional business
performance through powerful leadership of the Premier Banking Team.
Key Duties and
Responsibilities:
1. Providing Powerful Leadership 40%
- Build, develop and motivate high
performing teams committed to achieving success through each other - Make sure that your Managers are developed
to achieve their maximum potential whilst also coaching them to build
their awareness of the strengths/development needs of their people - Effective resource management/planning
that reflect current and future business requirements – ensuring the
correct balance of numbers, skills and experience of your people - For all direct reports, agreeing
challenging performance objectives and measures providing regular feedback
and honest assessment on achievements - In the way you lead on a daily basis, be a
role model for your people – doing things wholeheartedly, communicating
with passion and enthusiasm, embracing change as a way of working - In charge of creating an empowering
environment for your people encouraging individual ownership, initiative
and challenge of the status quo - Pursue your own development to increase
personal effectiveness acknowledging strengths and areas for development
2. Driving Business Direction
- Work closely with the Retail Director to
agree the proposition strategy for Premier - Own and bring this strategy to life for
stakeholders, clients and colleagues to provide clear direction on the
proposition objectives. Translate
and prioritize the objectives into business performance measures at
cluster level - Accountable for overall achievement of
Retail Performance Objectives for nominated areas: Employee satisfaction,
Customer experience, Sales growth and income contribution, Cost
performance and Operational Risk and Rigour management - Understand and articulate aggregated
cluster requirements and feed this back to the Proposition Director to
shape the client offering - Actively collaborate cross – functionally
to provide high standards of service delivery
3. Teamwork 20%
- Work in liaison with the Retail Director,
to deliver exceptional business performance - Ensure RDs are aware and supportive of
proposition plans and own the agreed strategy when challenged - Work together with other RD and the
Pan-African Support team, to deliver exceptional performance across
Barclays Africa - Responsible for the recruitment and
training of a skilled Premier relationship and client support team - Aggressively recruit potential Premier
clients to the proposition to hit income targets - Manage awareness of refreshed Premier
offering amongst target client market and internal stakeholders - Dramatically improve client perception of
the Premier service
5. Rigour and Risk Requirements-15%
- Conduct risk analysis on the portfolio of
customers including financial statements and their current product set
held with Barclays Bank. - Send proposals to Retail Risk for new loan
applications including motivating interest rates based on the risk profile
at the time. - Check and signoff each new account application, loan
document, Barclaycard application and bank account mandate change. Premier
Relationship Managers are held personally accountable for accuracy and
quality of these and supporting documents that they complete and submit. - Follow the Retail end to end account
opening ensuring new accounts are authorised and KYC compliant. Escalate
any items that exceed the agreed service level time lines or where there
are unresolved KYC requirements, to management in Operations. - Comply with general Barclays operational
risk & rigour requirements e.g. Health & Safety standards and
security of premises, KYC and anti-money laundering regulations. - Understand and manage risks and risk
events (incidents) relevant to the role.” - Financial Management Control and Analysis
- Leadership and Management
Qualifications, Skills and
Experience:
- The ideal candidate for this Barclays Job
opportunity should have a minimum of three years’ experience as an account
manager in a large financial institution - The incumbent must also hold a
Finance-related degree - Detailed knowledge of the full Barclays
Retail product set, including international banking. - Good knowledge and understanding of
Barclays Retail strategy, operating structure and interface with other
functions - Good understanding of Risk and Credit
policies and procedures - Detailed working knowledge of KYC and AML
requirements and processes - Working knowledge and understanding of
people policies and procedures - Up to date knowledge of competitor and
market activity in local area - Detailed knowledge and understanding of
the full range of Premier product set, and an overview of Corporate. - Detailed understanding of technical
support systems - Comprehensive understanding of Premier
Strategy, operating structure and interface with other functions - Good understanding of Barclays Africa
Group structure and interfaces with other functions - Maintain an up to date knowledge of
competitor and market activity in local cluster. - Proven networking and social skills
- Excellent coaching and training skills
- Skills in Business Management/Financial
Management - Proven sales ability
- Strong negotiation and influencing skills
- Excellent communication skills – written,
oral and presentation - Excellent time management skills
- Strong planning & organization skills
- Good PC skills
- Good numeric & analytical skills
- Proven team working skills
- Fraud prevention skills
- Excellent listening skills
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email:
barclays.uganda@barclays.com
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