Organisation: Techno Brain
BPO/ITES
Duty Station: Kampala, Uganda
Techno Brain BPO/ITES is a Business Process Outsourcing (BPO) and IT
Enabled Services division of Africa’s leading software Solutions Company.
Key Duties and Responsibilities:
- Cordially answer calls and respond to
emails - Handle customer inquiries telephonically
- In charge of researching required information
using available resources - Manage and resolve customer complaints
- Provide customers with product and service
information - Enter new customer information into system
- Update and maintain existing customer
information - Process orders, forms and applications
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to
standard operating procedures - Complete call logs/update CRM Tool
- Perform any other duties as maybe assigned
by the supervisor
Qualifications, Skills and
Experience:
- The ideal applicants for the Customer
Service Representative jobs must have completed a High school diploma or
equivalent - Past experience in call Centre work
environment is mandatory. - Fluency on both spoken and written English
with - Possess excellent communication and
interpersonal skills (Knowledge in more language is an added advantage) - Computer literacy i.e. excellent Microsoft
office skills - Smart in appearance
- Ability to work under pressure
- Time conscience
- Good organizational skills
All candidates are encouraged to apply online via E-mail to: hruganda@technobrainbpo.com
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