Organisation: Huawei Technologies
Duty Station: Kampala, Uganda
Reports to: Back Office Manager
Huawei Technologies Co. Ltd.
is a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
Job Summary: The
Huawei Network & Security Engineer will ensure the provision of optimal
user support on all IT network infrastructure within CUSTOMER.
Key Duties and
Responsibilities:
- Render
support in implementing defined work programmes and plans in the area of
IT security. - Identify
and investigate anomalous log entries and possible implications on
security, integrity and performance of CUSTOMER’s IT infrastructure.
Escalate recommendations to the Manager, IT Architecture and Security. - Prepare
periodic security/risk assessment report and circulate to all relevant
stakeholders. - Work
in liaison with relevant unit/ team/function in carrying out all relevant
activities. - Attend
team/divisional/departmental meetings as required. - In
charge of providing technical support to end users of CUSTOMER’s IT
network infrastructure organisation-wide. - Support
in ensuring the prompt resolution of escalated faults and requests from
the call centre and helpdesk. Act as second level of support for escalated
issues. - Build
and maintain working relationships with third-party vendors and ensure
that agreed SLAs are achieved. - Assist
in setting up and maintaining network management system tools to ensure
network devices are constantly monitored. - Assist
in setting up and executing technical test plans for device modification,
new deployment and upgrades. - Assist
in monitoring and troubleshooting network infrastructure (LAN, WAN,
routers, cabling, etc) related issues and requests down to the last line
of support before escalating to third-party vendors. - Maintain
an accurate and up-to-date record of escalated issues and resolution
status (i.e. a detailed maintenance schedule). - Monitor
infrastructure performance and recommend adjustments to ensure optimal
response time to the Manager, Network Infrastructure Support. - Liaise
with the help desk to ensure infrastructure related incidents are resolved
efficiently and in a timely manner in compliance with Service Level
Agreements. - Work
closely with relevant unit/ team/function in carrying out all relevant
activities. - Attend
team/divisional/departmental meetings as required. - Provide
guidance and manage the performance of subordinates (where applicable). - Prepare/compile
agreed periodic activity and performance reports for the attention of the
Manager, Network Infrastructure Support. - Perform
any other duties as assigned by the Manager, Network Infrastructure
Support.
Qualifications, Skills and
Experience:
- The
ideal candidate for the aforementioned Huawei Network & Security
Engineer job opportunity should hold a first degree or equivalent in a
relevant discipline - A
minimum of two years of related work experience
All suitably qualified and
interested candidates should send their applications, CVs and related academic
transcripts to: application@ppg.co.ug or lydia.nanyanzi@ppg.co.ug
Deadline:
19th June, 2015
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