Knowledge Manager. – HUAWEI | - 2015

Reports to: Back Office Manager

Grade Level: TBD

Supervises: N/A

Job Summary

Setup and Implement the knowledge taxonomy for the IT operation
Coordinate different experts to complete the knowledge transfer activities such as knowledge acquisition, training and shadowing…etc
Knowledge-Base establishment, Set up and deployment.
Document current KM inventory. Process, CMDB, Standard operating procedures, case studies, operating specifications, schedule details.
Translate Documentation to Knowledge Base
Coordinate with different transition team to collect the knowledge transfer activities
Coordinate and manage the training for operation team
Identify Training needs, plan with customer and execute the trainings
Coaching or operational processes managed by customer (like help desk process)
Identify key people that will not be transferred but for their work will be part of ITO scope.
Plan for knowledge transfer of such tasks/roles
Design the knowledge transfer plan and communicate with internal and customer.
Arrange knowledge transfer course include solution, application, infra. Etc to operation team and customer if any..

EDUCATION AND EXPERIENCE

First degree or equivalent in a relevant discipline.
Minimum of five (5) years work experience in IT Operations or related area
Knowledge management experience is a must