Campaigns & Loyalty Manager,vacancy in Uganda, Jobs in Uganda at MTN-Uganda

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services. MTN is an equal opportunity employer and is currently expanding and is seeking to recruit competent individuals to fill the following vacant Position of Campaigns & Loyalty ManagerTo oversee the execution of MTN’s customer retention and loyalty initiatives for both Business & Consumer segments across all customer touch points, and channelsPrime responsibilities of the positions:·             Execute, track and ensure consistency in the implementation of customer lifecycle management across all segments·             Manage retention & loyalty communications calendar across multiple channels and campaigns·             Coordinate and enforce timely end to end execution of campaigns and loyalty initiatives by tracking progress against milestones and proactively identifying and removing risks and barriers·             Design and execute plans for launching retention initiatives, including go-to-market plans, training, stakeholder engagement and ensuring presence of marketing collateral·             Liaise with customer facing stakeholders to collect, review and build solutions towards improving customer experience across all segments and customer touch points·             Plan campaign analytics and identify appropriate customer segments for targeting·             Define, refine, document and ensure relevance and suitability of business rules and business requirements for retention and loyalty campaigns·             Coordinate the development and delivery of campaigns including requirements specifications, campaign approvals, planning and executing of UATs·             Define and provide timely, accurate reports on performance of all retention and loyalty products and initiatives while ensuring assessment measures that are capable of indicating effectiveness·             Exploit multiple channels to identify retention opportunities and threats, to execute campaigns and to drive campaign reach and success·             Monitor and benchmark market retention activities from both direct & indirect competitors as well as regional and global industry players making recommendations·             To proactively provide insights towards controlling churn and driving value from customer behaviour and interaction with different products and services·             To ensure timely and complete resolution of all issues raised by stakeholders that customer retention are resolved within·             Engage segment managers to align initiatives to segment objectives and value drivers and to offer support regarding use of retention campaign solutions to achieve objectives·             Identify, source and manipulate data from multiple systems internal and external to support campaign development and execution·             Build and document business cases for customer retention initiatives ·         Required Academic qualifications and Experience·             A Bachelor’s Degree in a business related field or a Professional Marketing QualificationAdditional knowledge and experience requirements:·             Proficient with MS Office applications especially Word, Excel and Power Point·             Knowledge of Telecom Products and Services, processes and systems·             At least 2 years of experience in a similar role in a telecommunication environment·             Have marketing experience with proven track record of successfully launching products and services·             A strong analytical background is critical with proven experience ·             In-depth knowledge and understanding of MTN Business processes·             Knowledge of business and customer segmentation·             Understanding of basic customer service and marketing fundamentals·             Knowledge of MTN products and services·             Proficient with Microsoft Office tools especially Word, Excel, and Power point Skills / physical competencies:·             Must have the ability to build and work as part of a team, or independently.·             Strong verbal and written communications skills·             Strong analytical and problem solving skills·             Good relationship building skills·             Presentation skills·             Ability to meet deadlines·             Facts driven approach to all activities·             Critical reasoning & creativity abilities ·             Organized and able to manage time efficiently·             A proactive and fast Learner·             Live the MTN culture and values·             Unquestionable professional and ethical standards and an ability to represent the company in highly confidential and sensitive matters;·             Ability to work with minimum supervision·             Resilience – maintaining composure and dealing effectively with stress·             Customer centric, flexible and adaptable to changing opinions / behaviour in the light of changing situations·             Possess high levels of integrity (high ethics)·             Reliable and dependable·             Creative in a marketing sense NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.Interested candidates should send their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to the: Recruitment Officer, MTN- Uganda, not later than Tuesday April 01, 2014.NB: Only successful candidates will be contacted.Note: MTN Uganda is an equal opportunity Employer.