8 Fresher Job Vacancies - Debt Collection Officers at Banar Collections Ltd
Organisation: Banar Collections LtdReports to: Manager, OperationsBanar Collections Ltd is the leading debt collection agency and credit consultancy firm in Uganda, offering services mainly to Commercial Banks, Government and Corporate Institutions. Job Summary: The Debt Collection Officer is responsible for meeting targets for cash collection from debtors and giving support to the management of the debt portfolio. Key Duties and Responsibilities: Responsible for chasing outsourced debts and meeting collection targets in order to maintain a positive cash flow.Perform skip tracing activities involving looking for debtors whose whereabouts are unknown. Generate client statements and Demand Letters and manage the escalation process periodically reviewing its effectiveness.Allocate payments to respective debt accounts so that debtor information and balances are kept accurate.Offer technical support in the management of the debt portfolio and to ensure that the portfolio is accurate and up-to-date. Identify slow moving accounts noting key details so that such accounts are escalated for case management.Deal with and manage correspondence from clients to ensure that service levels are maintained within the acceptable turnaround time.Provide professional and effective services to internal and external customers / clients, to meet customer expectations, particularly in terms of quality and timelines in line with departmental standards, procedures and guidelines.Actively communicate courteously with internal and external clients by telephone, email or face to face, building positive relationships, investigating, responding to and progressing issues and queries to successive conclusion at the earliest time possible. Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers, clients and colleagues. Work as part of a team to achieve the departmental standards.Work in liaison with other departments and divisions within the company to identify any process improvements and improve standards, efficiency and profitability. Ensure that such a good level of understanding and knowledge of the company’s products and services, which is improved and maintained at all times, ensuring that client queries can be dealt with accurately and appropriately and supported by the department.Take responsibility for own personal development in line with agreed annual performance objectives.Perform any other duties as the management may from time to time reasonably require.Qualifications, Skills and Experience: The Debt Collection Officers should hold Bachelor’s Degrees in Law, Economics, Business Administration, or Commerce. Additional qualifications in Banking or Credit are an added advantage.Past exposure and experience of working in a debt collection environment is essential but not mandatory.Excellent negotiation skills with ability to assess issues and be assertive / firm with clients as required.Excellent communication skills, telephone manners and techniques and interpersonal skills.Good general administration, planning, organizing and time management skills.Highly tenacious, with ability to work autonomously and take responsibility.Possess the ability to understand terms and conditions of contracts, to analyze slow moving accounts and outline a collection strategy to resolve each case.Ability to collate and present information and work with people.Computer literacy i.e. Working Knowledge of Microsoft Excel to analyze data is essential and mandatory.Working knowledge of basic book keeping, debts and credits.Please download and send complete a “soft copy” application form and submit it as a Microsoft Word attachment by email to sourcing@banar.co.ug.Deadline: Friday, 5th December, 2014.
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