Barclays Bank UK Jobs - Executive Assistant to M.D
Organisation: Barclays Bank UKDuty Station: Kampala, UgandaBarclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people. We provide corporate banking solutions to businesses with an annual turnover of more than £5 million in the UK, and to large local companies, financial institutions and multinationals in non-UK markets. We support the success and growth of our clients by providing lending, risk management, cash and liquidity management, trade finance, and asset and sales financing.Job Summary: The Executive Assistant to M.D will;Provide high level one to one personal, business, administrative and technical support to the MDSteer, drive performance and actively manage the MD’s Office Act as custodian of highly sensitive and confidential information Serve also as a liaison and follow up with various external and internal stakeholdersAct as single point of contact for the MD’s officeQualifications, Skills and Experience: Ensure MD can facilitate his/her role & manage the personal and business profile appropriatelyAnticipate information requirements with proactive identification of issues to be brought to the attention of the MD, with recommendation for resolution as appropriate.Manage end to end communication production process for the MD.Actively communicate messages on behalf of the MD, choosing most appropriate delivery method & media.Act as sounding board to MD.Serve as the reference point for staff and management contact with the MDAct as the eyes and ears of the MDMaintain excellent relationships with wider teams to ensure delivery of business goals, reporting key issues to the MDLead by example, act as a role model and drive proactive application of guiding principles across the team.Develop, plan & monitor MD’s annual diary of activity coordinating CBMC members & other relevant stakeholders to that agenda.Actively contribute to overall Communications/Events Calendar, identifying opportunities & generating ideas to ensure Consumer Banking strategic messages are delivered at all events involving the MD.Work closely with all business management and stakeholders to develop and enhance the strategy of the Bank.Active participation in, preparation of, and organising of frequent business reviews and deep dives with business/function heads.3. Issue/ Complaint management & customer service – 20% Set the strategy & manage the process for handling all issues/queries/complaints received by the MD:Obtain & validate information, research & originate replies, liaising with all other parts of the function/bank as appropriate, ensuring appropriate resolution.Work closely with all stakeholders on end to end resolution of customer complaints addressed to the MD. In charge of negotiating settlement and overseeing all letters signed by MD.4. Co-ordination & planning of events (5%): Work in conjunction with the other internal and external stakeholders to ensure that the appropriate messages and functions are hosted for staff, customers, visiting Group officials etc.5. Business Management & Processes – 10% Sift and sign MD’s mail, allowing him to deal only with issues of importance and priority.Manage high volume workflow & all correspondence to MD to high standards of quality & cost.Set budgets and manage MDs cost centres.Qualifications, Skills and Experience: The candidate should have a wide range of banking experiencePast exposure and experience of managing relationships at all levels including senior executives Customer relationship management experienceExcellent track record of negotiation/settlement experience, preferably in complaint handlingBudget setting and cost centre management experience with some P&L accountabilityPresentation skillsSome PR experience is preferred Past team leadership experience with a proven record of achievement is an added advantage Good networking skills is desired Thorough understanding of banking practicesKeen attention to detailPossession of a University Degree is desired Excellent interpersonal skills with strong influencing/persuasive skills and an ability to build and maintain effective relationships at highest levelExcellent oral & written communication skills with an ability to précis large volumes of often complex information, precisely and succinctlyHigh level critical analysis report writing skills – not accepting anything at face value and ensuring all statements are founded on factStrong planning, organisation, implementation & co-ordination skillsExcellent analytical skills, sound judgement & proven problem solving skillsEffective team leadership with strong people development/coaching skillsAdaptability, flexibility and initiativeHigh intelligence, absolute discretion & integrityStrategic approach with focus on the ‘big picture’ but a pragmatic approach to handling issuesGood business awareness and thorough understanding of financial services sector & the communities in which we operateComprehensive understanding of the structure, scope & activities of Barclays Emerging Markets, Cluster and to a lesser extent Barclays GroupGood knowledge and understanding of Barclays business strategyThorough understanding of Barclays policies, products & servicesProven ability to understand and identify problems associated with reputational risk & brand impact of issues/situations If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.For queries contact us on 0417122453 or email: barclays.uganda@barclays.comDeadline: 19th November, 2014
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