3 United Nations RSCE Career Positions - Information Technology Technicians
Organization: United Nations Regional Service Centre Entebbe (RSCE)Vacancy Announcement Number: RSCE-2014-CITS-GS-002The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSCE will be achieved through the redeployment of resources from the regional missions it serves.Key Duties and Responsibilities: Within delegated authority, the Information Technology Technicians will be responsible for, but not limited to, the following duties: Provide second-level desktop troubleshooting in conjunction with the Mission Wide Service Desk.Assist in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.Support in monitoring personal computers running UN software delivery system to ensure that software distributions are being delivered correctly.Responsible for Service Installation and Support Receive and log problem calls or service requests in the automated tracking system with minimum delay;Carry out tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, etc.Offer basic training to end-users on the use of standard systems; Log all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.Carry out any other duties as required.Qualifications, Skills and Experience: The ideal candidate for the United Nations RSCE Information Technology Technician should have completed secondary education. Supplemental courses/technical certificate in information technology or supplemental training on the changes in information technology is highly desirable.Five or more years’ relevant experience in the information technology field. Working knowledge of the UN information technology infrastructure and systems and of the UN organization is desirable. Possess valid driving permit.Languages: Fluency in spoken and written English.Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients bygaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors on-going developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.All suitably qualified candidates who wish to join the United Nations in the aforementioned capacity should submit their applications which should include the following documents:Updated Curriculum VitaeThe United Nations Personal History form (P-11), download hereCopies of educational certificate(s) and a copy of National Driving License Class B, C, D, and E. All applicants are strongly encouraged to apply by e-mail and must include the Vacancy Announcement Number and the Job Title and send to: rsce-hrs-recruitmentservices@un.orgOr send to: RSCE, Entebbe Support Base, Buku Road, P.O Box 710. Entebbe. Uganda.All applicants are strongly encouraged to apply by e-mail and must include the Vacancy Announcement Number and the Job Title.Application received after the established deadline will not be considered.NB: All applicants MUST indicate the Job Opening # for which they are applying, on the subject line in the email or on the sealed envelope, e.g. RSCE-2014-CITS-GS-002, GL-5.Deadline: 20th November, 2014
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