Job Title: Senior IT Manager (6 Posts)
Job Category: Engineering/Management/Information Technology
Posted Date: 15.04.2015
Date of Expiry: 15.04.2015
Organization: Q Sourcing Limited
Job Location: Kampala, Uganda
Job Details.
Responsibilities:
- Responsible for overall direction and control of all aspects of the information technology function in the organization – i.e. systems analysis, programming, data security and control, computer operations, and telecommunications.
- Advises management on the use of computers and telecom equipment, and is the administrative and technical head of all data processing activities.
- Directs strategic planning of computer and telecom systems to meet present and long term information and communications needs of the company.
- Acts as the internal resource on IT and telecom.
- Plays a key role in setting of company policies and guidelines relative to IT and telecom.
- Team Management
- Preparation of IT and Telecom plans for existing and new business as needed.
- Regular and systematic evaluation of the operating results of the IT organization, including reporting to the Head Information Technology and senior leadership team.
- Overall development of IT and Telecom operations, processes and procedures in support of company goals and objectives
- Ensures that all organization activities and operations are carried out in compliance with company code of ethics, local, state.
- Develops and maintains strong, positive client relationships by building a bridge to the client and evaluating opportunities to improve their business. Supports all Operational efforts.
- Shortlisting Technology vendors and their management.
- Responsible for doing internal audits of IT policies and procedures.
- Using innovative methods to improve functional/intra functional efficiency.
Qualifications:
- Relevant work experience in IT/Telecom roles in a customer service related industry.
- 5-7 years of relevant work experience.
- Graduation Degree or Post Graduation Diploma or Degree in Management
- Proven IT/Telecom management experience.
- Strategic leadership and development.
- BE required, postgraduate degree in related field or MBA preferred.
- Proven experience in leading the IT/Telecommunications group of a customer service related business.
- CCNA/MCP/ITIL certifications will be considered as added advantages.
- Solid work experience with Customer Service, Support or Sales (as relevant)
- Proactively works with customers to establish rapport
- Demonstrates knowledge and understanding of products and services available to the customer
- Supports colleagues by helping on customer contacts within area of expertise
- Is punctual at all times, recognising the importance of this to colleagues & the smooth running of the team
- Passes on useful information to team
- Encourages and helps others to improve performance in line with business goals
- Gives on the job coaching and developmental support
- Communicates effectively & comfortably in writing and verbally with internal & external customers
- Adapts communication style to the customer
- Presents a professional, friendly and caring image to the customer
- Consistent in delivering customer standards and service levels despite repetition of task
- Tracks results and achievements against plan
- Maintains quality customer handling of calls despite difficult nature
- Excellent time management and organizational skills
- Provides clear direction that others follow whilst being proactive, enthusiastic, motivated, and flexible
- Takes action to make individuals and a team more effective.
- Ability and aptitude to recognise potential problems, unfavourable trends, and areas of weakness before they materially impact the operations and/or create an unfavorable impression on the client
- Evaluates alternative solutions to problems
- Responds positively to changing requirements or team changes
- Accepts and adapts to the changing environment
- Uses logic to persuade
- Plans and tailors an influencing approach
- PC literate, with a working knowledge of industry standard packages (e.g. Microsoft Word & Excel.)
- Has a high level of company and product knowledge to ensure the customer is given full and correct information.
- Keeps up to date with product developments, through self-study on internet etc.
- Must be flexible to meet the needs of the business, in addition to working before and after team shift.
To Apply:
All suitably qualified and interested candidates are invited to send a comprehensive CV by e-mail torecruitment@qsourcing.com.
Note: Kindly mark your application “The JOB YOU ARE APPLYING FOR” in the subject line of your
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