Organisation: Huawei Technologies
Duty Station: Kampala, Uganda
Reports to: Back Office Manager
Huawei Technologies Co. Ltd.
is a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
Job Summary: The DC Engineer will provide first level
technical support in the resolution of first level IT related hardware, and
network issues organization-wide.
Key Duties and
Responsibilities:
- Providing
general first level technical support DC organisation-wide. - Assist
in resolving issues and attending to service requests in line with agreed
SLAs. - Routinely
interact and consult with internal and external customers to manage
customer satisfaction. - Render
support in developing and maintaining an accurate database of historical
information about previous user issues. - Collate
and prepare appropriate daily, weekly and monthly activity and performance
reports for the attention of the BO and FS Lead. - Perform
other duties as assigned by the BO and FS Lead.
Qualifications, Skills and
Experience:
- The
ideal candidate for the aforementioned Huawei DC Engineer career
opportunity should hold a first degree or equivalent in a relevant
discipline - A
minimum of two years of related work experience
All suitably qualified and
interested candidates should send their applications, CVs and related academic
transcripts to: application@ppg.co.ug or lydia.nanyanzi@ppg.co.ug
Deadline:
19th June, 2015
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