Organisation: Crystal Clear Software Ltd (IT Company)
Duty Station:
Kampala, Uganda
Crystal Clear Software Ltd,
specializes in the development, marketing, sales, training and support of a
micro-finance software product called “Loan Performer.”
Key Duties and
Responsibilities:
- The
incumbent will be tasked with understanding the customers’ needs - Follow
up on training, implementations and support issues - In
charge of identifying opportunities to turn dissatisfied customers into
happy customers - Identify
customers who are at risk - Charged
with increasing client satisfaction levels - Perform
any other duties as assigned by management
Qualifications, Skills and
Experience:
- The
Client Retention Officer should hold a Bachelor of Science in IT, Computer
Science, Business Studies or equivalent - A
minimum of two years’ Customer Service or Call Center experience - Excellent
interpersonal skills, excellent customer service, empathy, ability to
solve problems, excellent communication skills - Bi-lingual;
English & French, oral & written
If you desire to join the IT
company in the aforementioned capacity, please send your application via E-mail
to: hr@ccs.co.ug.
Deadline: 19th June, 2015
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