17 June 2015

Huawei Technologies Careers - Service Level Manager ~ Ugandan Jobline Jobs



Organisation: Huawei Technologies


Duty Station: Kampala, Uganda


Reports to: Service Delivery Manager


Huawei Technologies Co. Ltd.

is a Chinese multinational networking and telecommunications equipment and

services company headquartered in Shenzhen, Guangdong. It is the largest

telecommunications equipment maker in the world, having overtaken Ericsson in

2012. Huawei is a leading ICT solutions provider. Our telecom network

equipment, IT products, and smart devices provide solutions in 170 countries

and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,

Huawei ranked 285th on the Global Fortune 500. Together with our partners, we

are building a better connected world.


Job Summary:  The

Service Level Manager will support Huawei through ensuring and oversight of the

planning and execution of service level management activities for EMTS’s IT

function.


Key Duties and

Responsibilities: 

  • The

    incumbent will be tasked to gain a comprehensive understanding of

    customers’ business and strategies and ensure IT services are aligned to

    the same.

  • Serve

    as a point of escalation for internal / external customers and champion

    customer issues ensuring effective engagement of IT teams.

  • Manage

    customer expectations through effective communications balancing the needs

    of the business with those of the customer.

  • Identify

    opportunities for continuous improvement in processes, IT services and the

    customer experience, and engage resources to deliver those improvements.

  • Offer

    subject matter expert advice, guidance and assistance to customers and

    internal stakeholders.

  • Create

    and obtain buy-in for the structure of the Service Level Agreements (SLAs)

    and ensuring all backend agreements for SLAs are established.

  • Ensure

    Service Level targets / objectives within the SLA are met and review the

    same with the customer.

  • Define

    and deliver Service Level reports for IT services and other ad hoc reports

    as needed to meet customer requirements.

  • Build

    and strengthen working relationships with internal and external IT service

    groups and other ITIL process management areas, including Incident,

    Problem and Change management.

  • Ensure

    all documentation and centralised tracking and logging systems are kept up

    to date.


Qualifications, Skills and

Experience:

  • The

    ideal candidate for the aforementioned Huawei Service Level Manager career

    opportunity should hold a first degree or equivalent in a relevant

    discipline

  • A

    minimum of three years of related work experience


All suitably qualified and

interested candidates should send their applications, CVs and related academic

transcripts to: application@ppg.co.ug or lydia.nanyanzi@ppg.co.ug


Deadline:

19th June, 2015





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