Huawei Technologies IT Jobs - Incident & Event Manager ~ Ugandan Jobline Jobs

Organisation: Huawei Technologies

Duty Station: Kampala, Uganda

Reports to: Service Delivery Manager

Huawei Technologies Co. Ltd.

is a Chinese multinational networking and telecommunications equipment and

services company headquartered in Shenzhen, Guangdong. It is the largest

telecommunications equipment maker in the world, having overtaken Ericsson in

2012. Huawei is a leading ICT solutions provider. Our telecom network

equipment, IT products, and smart devices provide solutions in 170 countries

and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,

Huawei ranked 285th on the Global Fortune 500. Together with our partners, we

are building a better connected world.

Job Summary:  The

Incident & Event Manager will support the Huawei Service Delivery Manager

by ensuring continuity of best practice in incident management process,

executed by IT service delivery staff, required by CUSTOMER.

Key Duties and

Responsibilities: 

• Steering
  
  the efficiency and effectiveness of the incident management process


• Sending
  
  management information, including KPIs and reports


• In
  
  charge 0f monitoring the effectiveness of incident management and making
  
  recommendations for improvement


• Responsible
  
  for developing and maintaining the incident management system


• Driving,
  
  developing, managing and maintaining the major incident process and
  
  associated procedures


• In
  
  charge of reviewing and auditing the process


• Ensuring
  
  that all IT teams follow the incident management process for every
  
  incident

Qualifications, Skills and

Experience:

• The
  
  ideal candidate for the aforementioned Huawei Incident & Event Manager
  
  career opportunity should hold a first degree or equivalent in a relevant
  
  discipline


• A
  
  minimum of three years of related work experience

All suitably qualified and

interested candidates should send their applications, CVs and related academic

transcripts to: application@ppg.co.ug or lydia.nanyanzi@ppg.co.ug

Deadline:

19^th June, 2015

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