Organisation: International Organization for Migration
(IOM)
Duty Station: Kampala, Uganda
Reports to: Resource Management Officer
The International
Organization for Migration (IOM), established in 1951, is the leading
international intergovernmental organization dealing with migration. Its objective is to ensure the orderly
migration of persons in need of migration assistance throughout the world. IOM
Uganda has been registered and operational since 1988, when the field mission
was established. Throughout the past 20 years, IOM Uganda has processed
movements and facilitated information gathering and support towards refugees,
internally displaced persons, demobilized child soldiers, trafficked women and
other migrants and their specific needs, both on individual and large scale
population movement. In addition to operational matters and research, IOM has
an important role in enhancing and building national capacity in migration
management.
Key Duties and
Responsibilities: The IOM IT Assistant will be responsible for;
- Supporting
the implementation, management and maintenance of Information Technology
and Communication services in IOM Kampala. - Providing
onsite support to the above mentioned systems and services in the mission. - Support
in the installation, configuration and upgrading desktop and laptop
computers and software used in the mission. - Render
support in ensuring data and system integrity by setting up and
administrating IT security systems: anti-virus, backup routines, access
controls, firewall and physical security. - Support
in providing appropriate IT/Communication training to all users in the
mission. - Support
in designing of database systems and applications as required by local
specifications and providing technical support to users. - Following
IOM ITC Standards and liaising with IOM ITC departments in MRF Nairobi for
relevant network installations. - Providing
timely technical support to users
with IOM developed software, i.e. MiMOSA, SAP, etc. - Support
in managing and maintaining the mission’s communication systems/equipment
including, land-lines, mobile lines, PABX, Callback, lease lines, VSAT and
other satphones, Internet access, International Faxing services, Galileo
Airline Reservation Systems, HF/VHF Radios and all other communication
related matters. - Support
in maintaining necessary documentation for system maintenance and support
procedures in the mission - Assist
to update and maintain the mission websites. - Provide
technical guidance to relevant stake holders and departments such as
liaising with procurement and departments in providing of specifications - Perform
any other duties as may be assigned.
Qualifications, Skills and
Experience:
- The
ideal candidate for the International Organization for Migration (IOM) IT
Assistant vacancy must have completed a high school Diploma in computer
science or information technology and communication - Four
or more years’ experience in LAN/WAN networking environment - Detailed
working knowledge of: Windows NT and Windows 2000 server software in a
multi-site environment, TCP/IP, Proxy and Cisco Router Configuration, MS
Office XP/2003 - Past
experience with HP/Compaq, IBM, Cisco and Siemon equipment - Prior
experience in Web site development and administration is an extra
advantage - Possess
the ability to design and configure networks - Ability
to draft documentation (technical and user’s guide) and to prepare
management reports - Familiar
with complex relational databases (Access and SQL) - Applicants
that possess the Microsoft Certified Engineer (MSCE) certification will be
at an advantage - Past
experience in working in an international organization - Excellent
interpersonal and organizational skills - Excellent
analytical and project management skills required - Languages: Proficient in English. Knowledge of
Swahili is an added advantage
Behavioural Competencies:
- Accepts
and gives constructive criticism - Follows
all relevant procedures, processes, and policies - Meets
deadline, cost, and quality requirements for outputs - Monitors
own work to correct errors - Takes
responsibility for meeting commitments and for any shortcomings
- Identifies
the immediate and peripheral clients of own work - Establishes
and maintains effective working relationships with clients - Identifies
and monitors changes in the needs of clients, including donors,
governments, and project beneficiaries
3. “Continuous Learning”:
- Contributes
to colleagues’ learning - Demonstrates
interest in improving relevant skills - Demonstrates
interest in acquiring skills relevant to other functional areas - Keeps
abreast of developments in own professional area - Communication
- Actively
shares relevant information - Clearly
communicates, and listens to feedback on, changing priorities and
procedures - Writes
clearly and effectively, adjusting wording to the intended audience - Listens
effectively and communicates clearly, adapting delivery to the audience
4. Creativity and Initiative:
Proactively develops
new ways to resolve problems
5. Leadership and Negotiation
- Convinces
others to share resources - Presents
goals as shared interests
6. “Performance Management”
- Provides
constructive feedback to colleagues - Provides
fair, accurate, timely, and constructive staff evaluations - Uses
staff evaluations appropriately in recruitment and other relevant HR
procedures
7. Planning and Organizing
- Sets
clear and achievable goals consistent with agreed priorities for self and
others - Identifies
priority activities and assignments for self and others Organizes and
documents work to allow for planned and unplanned handovers - Identifies
risks and makes contingency plans
- Masters
subject matter related to responsibilities - Identifies
issues, opportunities, and risks central to responsibilities - Incorporates
gender-related needs, perspectives, and concerns, and promotes equal
gender participation - Persistent,
calm, and polite in the face of challenges and stress - Treats
all colleagues with respect and dignity - Works
effectively with people from different cultures by adapting to relevant
cultural contexts - Knowledgeable
about and promotes IOM core mandate and migration solutions
- Actively
contributes to an effective, collegial, and agreeable team environment - Contributes
to, and follows team objectives - Gives
credit where credit is due - Seeks
input and feedback from others - Actively
supports and implements final group decisions - Takes
joint responsibility for team’s work
10. Technological Awareness:
- Learns
about developments in available technology - Proactively
identifies and advocates for cost-efficient technology solutions - Understands
applicability and limitation of technology and seeks to apply it to
appropriate work
11. Resource Mobilisation: Establishes realistic resource requirements
to meet IOM needs
- Anticipates
and prepares response to changing IT needs of the relevant organizational
unit - Delivers
optimal IT solutions within defined resource parameters - Correctly
applies knowledge of specialized IT disciplines
All those interested in
working with the International Organisation for Migration (IOM) should send a
cover letter and CV with detailed relevant work experience to IOM HR department
via E-mail to hruganda@iom.int clearly indicating the job reference number, SVN:
04/03/015
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