Fresher Customer Care Assistant Jobs - Trading Company ~ Ugandan Jobline Jobs

Organization: Trading

Company

Future Options

Consulting Ltd is an HR consultancy company which seeks to recruit on behalf of

its valued client in the Trading Industry.

Key Duties and Responsibilities: 

·        
The incumbent will attract potential customers by

answering product and service questions; suggesting information about other

products and services.

·        
Keenly resolves product or service problems by

clarifying the customers complaint; determining the cause of the problem;

selecting and explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution.

·        
Maintains financial accounts by processing customer

adjustments.

·        
Recommends potential products or services to

management by collecting customer information and analyzing customer needs.

·        
Prepares and submits product or service reports by

collecting and analyzing customer information.

·        
Significantly contributes to team effort by accomplishing

related results as needed.

Qualifications, Skills and

Experience: 

·        
The Customer Care Assistant should at least hold a Bachelor’s

Degree.

·        
Good CUSTOMER service skills

·        
Good product knowledge

·        
Excellent problem solving skills

·        
Broad market knowledge of the trading market /

industry

·        
Excellent listening skills

·        
Skills in conflict resolution

·        
Multi-tasking.

NB: Only shortlisted candidates will be contacted.

Deadline: 3^rd September 2015

Duty Station: Kampala,

Uganda