Manager, Group Real Estate Services (GRES) Career Placement - Stanbic Bank ~ Ugandan Jobline Jobs

Organisation: Stanbic Bank

Duty

Station:  Kampala, Uganda

Stanbic Bank Uganda Limited is a

subsidiary of Stanbic Africa Holdings Limited which is in turn owned by

Standard Bank Group Limited (“the Group”), Africa’s leading banking and

financial services group. The Standard Bank Group is the leading banking group

focused on emerging markets. It is the largest African banking group ranked by

assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda

by assets and market capitalization. It offers a full range of banking services

through two business units; Personal and Business Banking (PBB), and Corporate

and Investment Banking (CIB).

Job Summary:  The Manager, Group Real Estate Services (GRES)

will support the Bank in the development, implementation and driving of the

GRES strategy, functions and services in order to enable the achievement of the

country’s overall business strategy and goals; and ensure alignment with the

Bank’s central GRES strategy. The incumbent will provide and furnish Security

Services with sound collation, co-ordination and analysis of administrative and

statistical information as well as the prediction of security ratios and risk

trends

Key Duties and Responsibilities: 

1.

Strategic Deliverables:

·        
Develop, implement and drive the in-country GRES

strategy and its goals; monitor the effectiveness of the implemented strategy,

plans, processes, and standards and revise them on an on-going basis

·        
Provide strategic leadership to the GRES function

through researching and  implementing the

best practices to meet the customers’ needs

·        
Participate as a key member of the in-country Senior

Management team, providing strategic and operational management input,

feedback, solutions and innovation from a GRES perspective

·        
Provides the strategic prediction of security trends

and patterns.

·        
Implements continuous improvement initiatives in

coordination with the Head GRES -ROA and Head Country Operations with a view of

ensuring efficient and effective functioning and high level of service within

the GRES function.

2.

Customer, Business Partner & Stakeholder Relationship Management:

·        
Ensure that the GRES team is effective and efficient

in delivering practical, timeous and cost effective services that meet business

needs and enable improved business performance

·        
Evaluates the perceptions of their in-country GRES

functions and services to ensure that the services are positively reflected

with both internal and external stakeholders; collate feedback and integrate it

into the development of new and enhanced services and behaviours

·        
Sell the in-country GRES services and solutions to

all relevant stakeholders and facilitate the necessary mind-set changes; stand

up for their views and ideas when necessary and play the role of trusted

advisor

·        
Builds working relationships and partner with all

relevant external stakeholders, GRES Managers, Country Operations Heads,

Country Business Heads and GEF’s on a regular basis, in order to secure the

necessary customer relationships and benefits

·        
Support GRES Managers to identify, implement and

monitor all key GRES related metrics and performance measures across their

teams; including the delivery and monitoring of SLA’s (internal and external

providers) and the collation of key statistics and associated reporting

·        
Signs service level agreements (SLA’s) with the

various customers through understanding of requirements and service level

expectations to ensure that the GRES function continues to meet and exceed the

customers’ expectations

·        
Investigates customers’ complaints and satisfaction

levels with the GRES offerings through continuous interaction with various

customers to ensure high service levels by GRES function

·        
Ensure that the impacts of GRES related changes are

communicated effectively to all stakeholders and the associated risks are

mitigated in a timeous and holistic manner

·        
Join and play a meaningful role in Real Estate

associations in-country

3.

Operational Performance:

·        
Work closely with Central GRES on a regular basis

(e.g. Space Planning, Brand image) to deliver a common “look and feel” across

all Real Estate; keeping abreast of property acquisitions, disposals, etc

·        
Reduce sundry spend to below agreed organisational

objectives (Industry best practice).

·        
Deliver and create an automated demand planning and

forecasting tool to influence reduced stock holding value/s and erratic buying.

·        
Supervise the installation of Security equipment,

Access control, CCTV, Alarms, Fire detection

·        
Sets up security controls in line with the prevailing

environment and formulates a security framework for the country with the focus

on value engineering and fit for purpose security solutions

·        
Constantly monitors the security equipment and

ensures its maintenance and upgrade timeously in line with the required

standards, approved minimum standards for physical security, in line with Group

Standards and Central Bank requirements

·        
Work closely with Head of AFCC Security services,

designs, implements SOP and train staff and guarding service providers on the

relevant SOP

·        
Ensure the appropriate lease negotiations and

agreements in-country to ensure compliance with the Group policies and

·        
Design, cost, implement and manage projects across

all phases of the project life-cycle; translate user requirements into practical

property solutions and manage projects in terms of quality, timing and

cost   

·        
Stay abreast of the relevant in-country

occupational, health and safety and other GRES related legislation and

regulations and ensure that they and their teams integrate and adhere to these

in the delivery of their services – translate the Central Bank guidelines,

in-country

·        
Research and update their knowledge and business

intelligence on the latest thinking, trends, best practices, international

standards, tools and technologies in the GRES domain and other relevant

disciplines, including strategic and operational management, Real Estate arena,

leadership and people management

·        
Facilities management which includes the following;

o   Provision of

support staff and services

o   Management of

the warehouse including stock, fixed assets and records

o   Fleet

management including bank owned and leased cars as well as the fuel reservoir

o   Management of

all the bank equipment and machines that are supported and maintained by the

Operations department

·        
Drive a focus on the quality and continuous

improvement of GRES,

·        
in-country through the on-going guidance and

empowerment of Managers and their teams and the on-going review and improvement

of policies, services, processes and behaviors

·        
The incumbent also develops and implements tactical

initiatives to reduce cost and ensures that budgets for GRES are met

·        
Ensures that throughput is maximised throughout

Shared Services by implementing principles of Lean manufacturing, Six Sigma and

strategic sourcing principles

·        
Develop and monitor the GRES Capex and Opex budgets,

ensuring that all services are delivered within the estimates defined in the

Budgets; work closely with Finance to ensure that costs are monitored and

controlled and GRES services are delivered in a cost effective manner

·        
Report on actual expenditure against budget,

including variance reporting and providing commentary on variances when

necessary

·        
Manage and control all administration and cost

management for GRES in-country, within authority limits; and drive the

generation of ideas that influence the reduction of operating costs

·        
Ensures effective, efficient and optimal utilisation

of all resources (human and capital) to be responsive to competitive pressures,

changing market conditions, client needs and business strategies

·        
Ensures a safe working environment for all human

capital in Country through implementation of Group standards to comply with the

legislative requirements

·        
Ensures alignment to the Customer Value

Propositions, Service Level Agreements and benchmark targets through constant

monitoring and evaluation of GRES’ performance to ensure a high-level of

service for our customers

·        
Collaborates with other areas to ensure that best

practices and a standard approach is followed

·        
Provides accurate and timeous MIS as per the matrix

agreed with Centre (Property & Premises, ROA, GRES) to enable informed

decision making

·        
Sources strategic tactical information and plot this

information on the Risk Matrix and maintains the document

·        
The incumbent compiles sound analytical and

systematic reports, Analyse monthly Ops Risk & Compliance Reports to Exco,

and identifies areas where FCC be involved

·        
Identifies and assesses the risks facing GRES,

including projects thereby providing effective loss and risk management and so

mitigates the GRES operational risks

·        
Offers technical support and advice in managing GRES

related risks, complex problems and key opportunities that have been

proactively escalated to them by their Managers and/or other stakeholders

·        
Works closely with business areas through continuous

interactions to ensure that best practices are implemented and a standard

approach is followed

·        
Ensure proper governance and control to limit maverick

spend

·        
Ensure execution of functions that conform to legal,

regulatory and industry standards and compliance

·        
Ensure that quality assurance processes are

implemented and the monitoring of quality assurance is carried out across all

in-country GRES services; drive a culture of innovation, operational efficiency

and continuous improvement in a participative and empowering manner

·        
Proactively and regularly report critical and

exceptional in-country GRES related information to the in-country Head of

Operations, as well as to the Head GRES ROA  

·        
Ensures that resources are skilled across the

different processes to enable cross product and cross function workload

balancing

·        
Provide guidance to and manage the performance and

behaviours of their Managers and their teams, ensuring high levels of

motivation, competence and service orientation – focus on coaching and

mentoring, providing timeous feedback on performance and applying the relevant

HR processes (e.g. IR, remuneration and benefits)

·        
Steer and facilitate the appropriate recruitment,

training, development, career planning, talent management and retention of

Managers and their teams across their in-country GRES team – ensure that the

delegation of tasks and authority levels is suitable, promotes learning and

enhanced GRES related behaviours

·        
Identifies appropriate formal and occupational

(informal) training needs and courses (internal/external) to develop oneself.

·        
Up-Skills oneself regarding new products and

procedures through attendance of workshops/presentations and reading of

internal and external communications

Qualifications, Skills and

Experience: 

·        
The applicant must hold a Degree in

Engineering/Quantity Surveying

·        
Business Management & Real Estate

qualifications/certifications – added advantage

·        
Significant experience in management of real estate,

ideally within the financial service sector.

·        
Prior experience in management of security function,

systems and processes

·        
Past exposure and experience in management of service

providers, negotiation and implementation of service level agreements

·        
Practical process and project management experience

·        
Prior experience in managing people (direct and

indirect reports) and relationship building across multiple locations and

geographies

·        
Experience in working in multi-discipline teams,

fostering collaboration, team work and the delivery of improved business

performance

·        
Contractor and vendor management

·        
Budget and cost management

·        
Good budgeting and planning skills

·        
Risk identification and assessment skills

·        
Excellent negotiation skills

·        
Managing and planning projects

·        
Ability to analyse trends and make forecasts

·        
Contract management

·        
Ability to analyse trends and produce forecasts

All candidates who wish to join the one

of Africa’s biggest Banking Groups, Standard Bank in the aforementioned

capacity are encouraged to Apply Online by visiting Link below.

Deadline:

30^th September, 2015