NGO Jobs - Client Relations Officer at The Aids Support Organization (TASO) ~ Ugandan Jobline Jobs

Organisation: The Aids Support

Organization (TASO Uganda)

Duty Station: Gulu, Uganda

The AIDS Support

Organization (TASO Uganda) is an organisation contributing to a process of

preventing HIV infection, restoring hope and improving the quality of Life of

persons, families and communities affected by HIV infection and disease.

Job Summary:  The Client Relations Officer will mainly provide

effective management of Day Centre activities geared towards the welfare of

TASO clients, including children

Key Duties and

Responsibilities: 

• Actively participate in the compilation of annual work plans and
  
  budgets for Day Centre activities


• Link clients to support groups


• Manage clients’ involvement in HIV/AIDS education and
  
  sensitization


• Ensure adherence of clients to the clients’ code of conduct


• Actively support and supervise TASO Drama Group activities


• Represent clients’ views at appropriate forums, and follow up
  
  client complaints and suggestions.


• Offer support and information to clients as required


• Provide information to the psychosocial services coordinator on
  
  resources required for the Day Centre activities.


• Ensure the effective utilization of resources for the Day Centre
  
  activities.


• Prepare and submit reports as required


• Offer technical support to counselling department as allocated by
  
  supervisor


• Orient of clients to TASO center services & procedures


• Keenly attend to weak clients


• Supervise the serving of tea to clients


• Conduct health talks


• Monitor clients’ waiting time while at the center


• Organize for the provision of tea and drinking water


• Support in serving of meals for children while at the clinic


• Follow up clients admitted in the wards and inform the respective
  
  counselors


• Provide peer counseling to clients


• Visit CDDPs to offer peer support to client


• Ensure clients registration on clinic days and receipting and
  
  account for user fee.


• Support clients who are stranded i.e don’t know where to go or
  
  have no support like transport back home


• Make a work plan for drama activities both adults and adolescents


• Monitor drama HIV sensitizations


• Regularly review outputs presented by drama group


• Proper documentation of work done


• Organize quarterly clients council meetings


• Organize general clients meetings


• Encourage clients to raise their concerns  by utilizing various provisions such as
  
  suggestion boxes


• Share/disseminate information to clients regarding their rights
  
  and obligations


• Orient drama members on drama policy


• Develop work plans


• Make monthly roster for clients council activities


• Organize drama meetings


• Encourage clients to form groups


• Write fundable proposals at TASO units


• Provide support to expert clients (mentor mother, client
  
  representatives, CASA, peer educators as directed by supervisor


• Manage the selection of clients for skills building


• Monitor skills building training


• Monitor performance of drama instructor


• Support in establishment and maintenance of kitchen gardens at the
  
  center

Key Performance

Indicators:

• Clients’ welfare provided


• HIV/AIDS education and sensitisation organized


• Clients’ views presented to TASO management


• Plans and budgets for section drafted

Qualifications,

Skills and Experience:       

• The Client Relations Officer should hold a Degree in SWASA,
  
  Education, Social Sciences, Arts or Development Studies


• Additional HIV/AIDS Counselling, including Child Counselling is
  
  required


• At least two years’ experience in HIV/AIDS support work


• Working knowledge of Rights of PLWHAs and Basic facts on HIV/AIDS
  
  Care


• Communication skills, Customer Care, Computer skills and
  
  Interpersonal skills

All suitably qualified

candidates are invited to send an application letter, resume, copies of

academic certificates, testimonials and three referees.

All interested

Candidates MUST attach a fully filled Application Form, download

here, or any TASO Centre and register in the applications book.

Note: Please your application must be recommended by either Psychosocial

services coordinator or Center Manager. Please firmly staple your papers

together only short listed candidates will be contacted.

Please forward

your applications to:                       

The Director Human

Resource & Administration

P.O. BOX 10443,                                                       

OR Hand deliver

your application to TASO HQ level II, located at Old Mulago Hospital

Deadline: 31st

March, 2015 by 4:30 pm.