Customer Account Executive Fresher Jobs - InfoFort - Secure Records & Information Management Solutions ~ Ugandan Jobline Jobs

Organisation: InfoFort

– Secure Records & Information Management Solutions

Duty

Station:  Kampala, Uganda

InfoFort is the

leading records and information management solution provider in the Middle East

and Africa. Established in 1997, InfoFort currently operates from 16 offices in

13 countries and remains committed to providing secure and innovative

Information Management solutions that are customized to meet current market

requirements. It aims to raise awareness amongst corporates in the Middle East

and Africa on the importance of information governance and innovative information

management solutions in preserving their intellectual and knowledge capital.

Job Summary:  The Customer Account Executive will primarily maintain

and develop working relationships with customers through being the

one-stop-shop contact point and acquiring new customer to achieve business

growth

Key Duties and Responsibilities: 

·        
The incumbent will manage customer inquiries,

problems, requests and suggestions; determines appropriate solutions and/or

responses.

·        
Ensure high levels of customer satisfaction by

providing smooth customer service to customers as per agreed service standards.

·        
The incumbent will negotiate customer claims,

initiate billing adjustments in coordination with team leader

·        
The incumbent will also grow existing customers, and

identify potential customers for supply chain and delivery solutions.

·        
The incumbent will develop new customers from both

the market and existing customers with business solutions

·        
Plan and execute regular maintenance and business

development visits to customer

·        
The incumbent will also maintain and regularly

update customer information

·        
Understand all aspects of customers’ business needs,

network within customer’s organization to explore customers’ needs and business

development opportunities

·        
Actively promote suitable products /solutions and

develop solutions for customers involving business units.

·        
Work closely with other business units in Aramex,

such as ground operations, cargo operations, etc., to ensure proper service

delivery to customers

·        
Prepare proposals and quotations to customers

·        
Responsible for the ownership of payments

collections alongside the Credit Officers

Qualifications, Skills and

Experience: 

·        
The ideal candidate should have a minimum of two to

three years of related experience

·        
Computer literacy i.e. proficiency: MS office

Applications (Word, Excel, Power Point & Outlook)

·        
Prior experience in customer management experience

·        
Good consultancy selling skills

·        
English language proficiency

All candidates

who wish to join InfoFort in the aforementioned capacity should apply online at

web link below.