Branch Manager Customer Service Careers - Stanbic Bank ~ Ugandan Jobline Jobs

Organisation: Stanbic Bank

Duty

Station:  Hoima, Uganda

Stanbic Bank Uganda Limited is a

subsidiary of Stanbic Africa Holdings Limited which is in turn owned by

Standard Bank Group Limited (“the Group”), Africa’s leading banking and

financial services group. The Standard Bank Group is the leading banking group

focused on emerging markets. It is the largest African banking group ranked by

assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda

by assets and market capitalization. It offers a full range of banking services

through two business units; Personal and Business Banking (PBB), and Corporate

and Investment Banking (CIB).

Job Summary: The Branch

Manager will manage the sales, service, people, operations and business

development within the branch, including profits and staff productivity of the

Branch.

Key Duties and Responsibilities: 

·        
Steer a service culture within the Branch and

adherence to the Service  standards

·        
Routinely monitor customer complaints, identify

trends and root causes and address them at the branch to prevent recurrence

·        
Grow the balance sheet (assets and liabilities) as

per set targets

·        
Drive a sales culture within the branch for all

staff by allocating individual sales/campaign targets for the year

·        
Interpret branch financials and update the team on

the Branch’s performance on a monthly basis

·        
Manage Branch costs with emphasis on containment of

controllable costs  such as overtime,

petty cash, power, telephone, travel, repair and maintenance costs in

accordance with set budgets

·        
Agree performance contracts for direct reports  and provide monthly performance feedback in

order to maintain performance at required levels

·        
Manage succession planning and identify key talent

Qualifications, Skills and

Experience: 

·        
The ideal candidate should preferably hold a

Bachelor’s degree in Business Studies or a related field from a recognized

university

·        
At least three years’ experience in managerial or

supervisory position

·        
Comprehensive knowledge of service, sales techniques

and branch operations

·        
Detailed working knowledge of the retail banking

value propositions

·        
Working knowledge of the banks policies and

procedures

·        
Knowledge of managing local market sales principles

·        
Working knowledge of Code of Banking Practise

·        
Leadership skills

·        
Excellent selling skills

·        
Excellent interpersonal skills

·        
Good communication skills

All candidates who wish to join the one

of Africa’s biggest Banking Groups, Standard Bank in the aforementioned

capacity are encouraged to Apply Online by visiting Link below.

Deadline:

27^th September, 2015