Front Office Manager Admin Jobs - Hilton Hotels & Resorts ~ Ugandan Jobline Jobs

Organisation: Hilton

Hotels & Resorts

Duty

Station:  Kampala, Uganda

About

Hilton Hotels & Resorts:

Hilton Hotels

& Resorts is an international chain of full service hotels and resorts and

the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of

the company’s flagship brands and one of the largest hotel brands in the world.

The company places marketing emphasis on both business travel and leisure

travel with locations in major city centers, near airports, convention centers,

and a number of vacation resorts and leisure-oriented hotels in popular

vacation destinations around the world.

Job Summary:  The Front Office Manager will support the Hilton

Hotels and Resorts by overseeing the Front Office Team to ensure that team

members are prepared and well-informed to deliver an exceptional guest

experience from check-in through to check-out. The Front Office Manager is

responsible for managing the first impressions of our Guests.

Key Duties and Responsibilities: 

·        
Manage the entire Front Office operation to maintain

high standards

·        
The incumbent will evaluate levels of Guest

satisfaction and monitor trends, with a focus on continuous improvement

·        
Ensure Regular Guests and VIP Guests are recognised

and that the Front Office department operates with a sales attitude and

promotes the hotel brand’s loyalty program

·        
Maximise room occupancy at best rates and use

up-selling techniques to promote hotel services and facilities

·        
Set departmental objectives, work schedules,

budgets, policies, and procedures

·        
Actively monitor the appearance, standards, and

performance of the Front Office Team Members with an emphasis on training and

teamwork

·        
Ensure Team Members have current and up to date

knowledge of hotel products, services, pricing and policies, as well as

knowledge of the local area, and are continuously trained to learn and

understand policies and practices

·        
Maintain good communication and working

relationships with all hotel departments

·        
Monitor and maintain staffing levels to meet

business demands

·        
Carry out monthly communication meetings and produce

minutes

·        
Manage staff performance issues in compliance with

company policies and procedures

·        
Recruit, manage, train and develop the Front Office

team

·        
Comply with hotel security, fire regulations and all

health and safety legislation

·        
Work in accordance with policies and procedures when

working with front of house equipment and property management systems

·        
Support other departments, as necessary

Qualifications, Skills and

Experience: 

·        
The ideal candidate should preferably hold a degree

or diploma in Hotel Management or equivalent

·        
The Front Office Manager should possess prior supervisory

and/or management experience in Front Office within the hotel/leisure/retail

sector

·        
Prior experience of managing and developing people

·        
Past exposure and experience of managing a

department and Profit & Loss account

·        
Excellent leadership, interpersonal and

communication skills

·        
Accountable and resilient

·        
High level of IT proficiency

·        
High level of commercial awareness and sales

capabilities

·        
Commitment to delivering a high level of customer

service

·        
Ability to work under pressure

·        
Excellent grooming standards

·        
Flexibility to respond to a variety of work situations

·        
Possess the ability to work on your own and as part

of a team

·        
Familiarity with Property Management Systems is an

added advantage

Job Benefits: Your benefits

will include a competitive starting salary and holiday entitlement. As an

employee you will become a member of The Hilton Club which provides reduced

hotel room rates in our hotels worldwide, plus discounts on products and

services offered by Hilton Worldwide and its partners. We look forward to

explaining in detail the range of excellent benefits that you would expect from

a global hotel organization like Hilton Worldwide.

All suitably

qualified and interested candidates who wish to join one of the world’s leading

hotel and resort brands, Hilton Hotels & Resorts, should apply online by

clicking on the web link below.