Service Desk Analyst Team Leader, IT Support Analyst Team Leader

Who we are:

Wiley is a global publisher of print and electronic products and services for scientific, technical, medical, scholarly educational, professional and consumer markets. Wiley’s success of over 200 years is founded on our ability to build enduring relationships with our employees, our authors and our customers. It is by attracting and retaining skilled individuals and top-quality authorship, and by providing exceptional service to our customers, that we sustain our position as ‘the place to be’.

Service Desk Analyst Team Leader, IT Support Analyst Team Leader Required Skills:

Essential:

• Microsoft Certified Systems Administrator (MCSA) or has gained equivalent experience
• Experience in a Development, Networking or Service Delivery Function
• Demonstrates good oral and written communication skills.
• Good knowledge of Microsoft operating systems and technologies which deliver applications, systems and services.
• Fact-finding Techniques
• Logical techniques which enable complete and accurate information gathering about business\technical systems and software to aid diagnostics and effective call resolution.
• Hardware/Software Installation
• Methods and techniques used in installing and removing hardware and software, including testing and fault diagnosis.
• Desktop Software
• Expert use of Microsoft desktop software applications particularly MS Office – inc Visio and Project.
• Experience in the recruitment, selection process and induction of new staff members

Desirable:

• Probably educated to A level or equivalent standard
•Received training in the applications supported
•Function or Department Operations Demonstrates knowledge or is capable of learning and understanding the activities, structure, and position in the organisation of the functions or departments for which services are provided.
•Operating Infrastructure
•Knowledge of the Information and Communication Technologies infrastructure (hardware, databases, operating systems, LAN, WAN etc) used within the organisation.

Application Closing Date 19th October 2010

You may have worked in the following capacities:
IT Helpdesk Engineer, IT Helpdesk Analyst, IT Support Engineer

Application Statement:

This role is being managed by RecruitmentRevolution on behalf of Wiley. Upon receipt of your application you will receive an email containing further application instructions. If you do not receive this email please contact RecruitmentRevolution on 01344 844064.

RecruitmentRevolution is a unique recruitment service and operates an “Equal Opportunities” policy. We will gladly accept applications from all interested candidates.

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Located in : Oxford, Oxfordshire, South East, UK, United Kingdom

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