IT Career Jobs - Technical Support Specialist at FreeBalance
FreeBalance is making a difference in the world. Software solutions from FreeBalance help governments around the world achieve new levels of accountability and transparency to accelerate country growth. We're looking for people who want to drive the bus, not ride the bus. We're looking for strategic thinkers and overachievers who absorb customer problems and articulate thoughtful creative solutions. And, FreeBalance is growing in the exciting Government Resource Planning (GRP) market. Apply your skills on the world stage and do well by doing good. FreeBalance helps governments around the world leverage robust Government Resource Planning (GRP) technology to accelerate country growth. FreeBalance software solutions for public financial and human resource management support reform and modernization to improve governance, transparency and accountability. Good governance is required to improve development results. Job Summary: The Technical Support Specialist will significantly contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise, you will also support the Operations and Sales teams by providing proposal support, and serve as a subject matter expert for technical analysis and specification efforts.Key Duties and Responsibilities: Keenly analyze business requirements and develop technical requirement specificationsLearn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutionsAct as primary technical contact for the client during deployment and post-implementationComplete technical product installations and upgrades, including database and software installs and system tuningCollaboratively develop and deliver technical training to clientsOffer technical input to proposalsProvide feedback to Sales, Product Management and Development on technical issues and future product requirements based on interaction with clientsDevelop new or modify existing custom solutions, including forms and reportsPerform any other duties as requiredQualifications, Skills and Experience: The candidate should hold a University degree in Computer, Systems Engineering or Software ProgrammingWorking knowledge of enterprise hardware systems, networks, application software and database systemsPossess the ability to write ANSI SQL scripts with solid understanding of relational database such as Oracle 11G and MS SQL 2005Intermediate skills with J2EE Application and Web Servers such as Tomcat/ApacheKnowledgeable in Windows and Linux operating systemsIntermediate skill level of SQL Scripts and reports/form development using one or more of the following tools: Crystal Reports, Visual Basic and/or Jasper SoftExcellent client management and organizational skillsOutstanding written and verbal communication skills in EnglishAbility to travel internationally as requiredAll candidates are encouraged to Apply Online by visiting the web link below.
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