Fresher Admin Jobs - Front Desk Officer at Aikan HR Consultants ~ Ugandan Jobline Jobs

Organisation: Aikan HR

Consultants

Duty Station: Kampala,

Uganda

Aikan HR

Consultants is one of Uganda’s leading HR consulting companies and trusted

strategic HR advisory partner, aikan’s services include aikan Jobs™, aikan

Recruitment™, aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™

Key Duties and Responsibilities: 

·        
The Front Desk Officer will cordially receive and

forward incoming calls to the appropriate officers/managers in accordance with

Customer Care quality standards

·        
Continually tests the general lines to confirm

availability

·        
Prepare and send reports of unavailable lines to the

IT support team  for action

·        
Updates the in-house phone directory on a regular

basis

·        
Cordially welcomes visitors, identifies their needs

and handle them in line with company guidelines

·        
Informs the concerned employee, secures admission

and refers admitted visitors to security

·        
Directs admitted guests to the relevant office

·        
The Front Desk Officer will be charged with checking

that the chairs, door mats, floor and windows are clean

·        
Checks that the blinds are clean and drawn

·        
In charge of management of the reception desk by

ensuring that handsets, keyboard, books and files are clean and organized

·        
Ensures availability of drinking water and

disposable cups for use by the customers and guests

·        
Adhere sto the Customer Care code of conduct in

regard to professional conduct and dress code

·        
Receives and record letters, parcels and invoices

that are delivered to the front desk and sort them by department

·        
Responsible for receiving and distributing  mail to respective departments twice a day

and secure sign off from the respective Officer

·        
Maintains records of letters/parcels and invoices

received

·        
Stores documents and equipment under her/his care in

a secure manner

·        
Prepare and submit weekly reports on reception

activities to Customer Care Management team

·        
Receives and registers the court order from the

police investigators and check for the court seal or magistrate’s stamp and

signature

·        
Sends the court orders to the legal department for

authorization

·        
Upon authorization, prints and provides call records

to the respective police investigator

·        
Ensures that the police investigators acknowledge

receipt and leaves behind original court documents

Qualifications, Skills and

Experience: 

·        
The Airtel Front Desk Officer should preferably hold

a Diploma in Public Relations or Front Desk operations

·        
At least a year or relevant experience in Front Desk

operations

·        
Exhibit commitment to providing exceptional customer

service

·        
Passion for customers and the customer experience

·        
Able to operate in a performance driven organization

·        
Culturally aware

·        
Fluent in English and/or French at business level

·        
Strong customer focus

·        
Good problem solving skills

·        
Excellent interpersonal skills

·        
Sets high personal standards and is goal oriented

·        
Excellent communications skills, both oral and in

written

​All suitably qualified candidates should send their

applications by clicking on this link.

Please upload

the following in your application; an updated CV / resume (PDF or Word Format)

which should include your contact information and three work related references

and a one page statement describing your suitability for the role should be

included.

Deadline: 24^th August 2015

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