29 March 2016

Fresh Graduate Customer Sertvice Jobs - Prestige Banker Tankhill at Barclays Bank UK



Organisation: Barclays Bank

UK


Duty Station: Tank Hill,

Muyenga, Kampala, Uganda


Reports to: Branch Manager


Barclays is a

British multinational banking and financial services company headquartered in

London. It is a universal bank with operations in retail, wholesale and

investment banking, as well as wealth management, mortgage lending and credit

cards. It has operations in over 50 countries and territories and has around 48

million customers. As of 31 December 2011, Barclays had total assets of US$2.42

trillion, the seventh-largest of any bank worldwide.


Job Summary: The Personal

Banker will deliver exceptional sales performance by identifying and meeting

customer needs through selling & cross-selling of all Barclays Bank Retail

products & services.


Key Duties and Responsibilities:                                                                          


1.

Sales to Retail Banking Customers: 50%


·        
Actively participate in specific product campaigns

by ensuring that the products are explained to customers.


·        
Agree, meet and exceed targets for specific sales

campaigns.


·        
Maintain own sales performance statistics for

management information usage.


·        
Own and manage personal product & channel sales

targets to contribute towards the outlet sales objectives.


·        
Refer to the appropriate area of delivery for

specialist product help or advice (e.g. Schemes or Home Loans) when uncertain

about the product delivery or application process. Respond directly to the

customer.


·        
Build and strengthen effective relationships with

branch staff to ensure that non-sales staff refer customers to the Personal

Banker when they identify a particular product or service need.


·        
In integrated branches, build effective

relationships with Customer Advisors to ensure that they refer standard

customers who become eligible for Prestige products and services.


·        
Responsible for complete account opening

documentation together with customers and submit to the Branch Manager for

review before submitting to operations for processing.


·        
Call customers when their accounts have been opened,

generate welcome pack letters and send to customers.


2.

Operational Rigour and Compliance with KYC Requirements: 20%


·        
Ensure accuracy of each new account application,

loan document, Barclaycard application and bank account mandate change.

Personal Bankers are held personally accountable for accuracy and quality of

these and supporting documents that they complete and submit.


·        
Achieve operational rigour excellence in all aspects

of procedures and processes personally undertaken to ensure green audit.


·        
Follow the Retail end to end account opening ensuring

new accounts are authorized and KYC compliant. Escalate any items that exceed

the agreed service level time lines or where there are unresolved KYC

requirements, to the Branch Manager.


·        
Comply with all general Barclays operational risk

& rigour requirements e.g. KYC and anti-money laundering regulations.


·        
Occasionally, support the Branch Manager to open and

close cashier tills at the beginning and end of each day.


·        
Carry out snap checks as allocated by the Branch

Manager.


3.

Provision of Customer Service: 15%


·        
Own customer queries and complaints around account

opening, loans and card applications and resolve in a timely manner. Escalate

any unresolved queries, or queries not resolved in a short period of time to

the Prestige Branch Manager.


·        
Build and strengthen working relationships with

internal service providers (Operations and KYC Helpdesk) to ensure a quick

turnaround time of escalated queries and complaints.


·        
Guide customers to the appropriate delivery channel

to meet their needs e.g. cashiers, drop boxes, ATM etc.


·        
Guide customers as soon as cheque books, cards and

other account items are ready for collection. Follow up with customers that

have not collected the items within a reasonable time.


·        
Guide customers as soon as new loans are approved

and encourage draw-downs on the new loans.


·        
When the branch is busy walk the queues- resolve

quick inquires and direct customers to the correct counters.


·        
Restocks merchandising materials (pamphlets, forms)

in the Prestige Branch and advise the Branch Manager if supplies are running

low.


·        
Work in liaison with the Branch Manager/BOM, open

and close Cashier tills at the beginning and end of each day.


·        
Authorise cashier transactions above their teller

limits when called upon.


·        
Serve as the cash custodian for the Branch. This

involves checking cashier cash levels throughout the day, restocking cashiers

or repatriating excess funds, and reordering cash from the external provider

based on daily limits as set out.


·        
Identify and participant in community initiatives to

support as part of Barclays community initiatives (such as Make a Difference

Day, Local community initiative, Financial Literacy)


·        
Significantly contribute ideas to support the

community initiatives agenda in the branch.


Qualifications, Skills and Experience:


·        
The ideal candidate for the Barclays Bank Prestige Banker

Jobs should hold a Good University degree or diploma or relevant experience in

a front-line banking sales/marketing/service environment


·        
Competitor product sales experience is an added

advantage


·        
The applicant should have comprehensive knowledge of

the Bank’s products, services and policies including standard tariffs.


·        
Broad knowledge and understanding of overall Retail

goals & objectives, including the branch’s objectives growth of sales, cost

control and income contribution


·        
Broad knowledge and understanding of the sales

process


·        
Detailed knowledge of the procedural manuals


·        
Detailed knowledge of the bank’s internal

departments, systems & procedures as well as risk & rigour requirements


·        
Detailed working knowledge and understanding of

relevant legislation e.g. KYC, Anti-Money laundering, banking code, service

standards, health & safety standards etc
 



·        
Excellent planning and organization skills


·        
Excellent communication skills, both verbal and

written


·        
Good questioning skills


·        
Good PC skills


·        
Good numeracy & analytical skills


·        
Good selling/influencing skills


·        
Good presentation skills


·        
Influencing & negotiation skills training


·        
Prior credit training


·        
Good networking skills


·        
Good listening skills


If you feel

challenged by any of the above positions, and believe you can deliver on key

deliverables as outlined above, upload your application letter, current

curriculum vitae and photocopies of academic certificate to our recruitment website

detail below:


Barclays is an

equal opportunity employer that recruits, develops and promotes people on

merit, and rewards outstanding performance, regardless of background and

gender.


For queries

contact us on 0417122453 or email: barclays.uganda@barclays.com


Deadline: 1st April, 2016





0 comments:

Post a Comment