Organisation: Barclays Bank UK
Duty Station: Uganda
Reports to: Branch Manager
About Barclays UK:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The Personal Banker will deliver exceptional
sales performance by identifying and meeting customer needs through selling
& cross-selling of all Barclays Africa Retail products & services.
Key Duties and
Responsibilities:
1. Sales to Retail Banking Customers: 50%
- Actively participate
in specific product campaigns by ensuring that the products are explained
to customers. - Agree, meet and exceed
targets for specific sales campaigns. - Maintain own sales
performance statistics for management information usage. - Own and manage
personal product & channel sales targets to contribute towards the
outlet sales objectives. - Refer to the
appropriate area of delivery for specialist product help or advice (e.g.
Schemes or Home Loans) when uncertain about the product delivery or
application process. Respond directly to the customer. - Build effective
relationships with branch staff to ensure that non-sales staff refer
customers to the Personal Banker when they identify a particular product
or service need. - In integrated
branches, build effective relationships with Customer Advisors to ensure
that they refer standard customers who become eligible for Prestige
products and services. - Responsible for complete
account opening documentation together with customers and submit to the
Branch Manager for review before submitting to operations for processing. - Call customers when
their accounts have been opened, generate welcome pack letters and send to
customers. - When selling loans to
Retail prestige customers, complete the financial analysis and statement
review on customer accounts. Where customers do not meet the minimum
criteria, advise the customer, verbally or in writing as the customer
requires. Report such denials to the Branch Manager on a daily basis.
2. Operational Rigour and Compliance with KYC Requirements: 20%
- Ensure accuracy of
each new account application, loan document, Barclaycard application and
bank account mandate change. Personal Bankers are held personally
accountable for accuracy and quality of these and supporting documents
that they complete and submit. - Achieve operational
rigour excellence in all aspects of procedures and processes personally
undertaken to ensure green audit. - Follow the Retail end
to end account opening ensuring new accounts are authorized and KYC
compliant. Escalate any items that exceed the agreed service level time
lines or where there are unresolved KYC requirements, to the Branch
Manager. - Comply with all
general Barclays operational risk & rigour requirements e.g. KYC and
anti-money laundering regulations. - Occasionally, assist
the Branch Manager to open and close cashier tills at the beginning and
end of each day. - Conduct snap checks as
allocated by the Branch Manager.
3. Provision of Customer Service: 15%
- Own customer queries
and complaints around account opening, loans and card applications and
resolve in a timely manner. Escalate any unresolved queries, or queries
not resolved in a short period of time to the Prestige Branch Manager. - Build relationships
with internal service providers (Operations and KYC Helpdesk) to ensure a
quick turnaround time of escalated queries and complaints. - Guide customers to the
appropriate delivery channel to meet their needs e.g. cashiers, drop
boxes, ATM etc. - Advise customers as
soon as cheque books, cards and other account items are ready for
collection. Follow up with customers that have not collected the items
within a reasonable time. - Advise customers as
soon as new loans are approved and encourage draw-downs on the new loans. - When the branch is
busy walk the queues- resolve quick inquires and direct customers to the
correct counters. - Restocks merchandising
materials (pamphlets, forms) in the Prestige Branch and advise the Branch
Manager if supplies are running low.
3. Branch Support: 10%
- Work closely with the
Branch Manager/BOM, open and close Cashier tills at the beginning and end
of each day. - Authorise cashier
transactions above their teller limits when called upon. - Act as cash custodian
for the Branch. This involves checking cashier cash levels throughout the
day, restocking cashiers or repatriating excess funds, and reordering cash
from the external provider based on daily limits as set out.
4. Community: 5%
- Identify and
participant in community initiatives to support as part of Barclays
community initiatives (such as Make a Difference Day, Local community
initiative, Financial Literacy) - Significantly
contribute ideas to support the community initiatives agenda in the
branch.
Qualifications, Skills and Experience:
- The ideal candidate
should hold a good University degree or diploma or relevant experience in
a front-line banking sales/marketing/service environment - Competitor product
sales experience is an added advantage - The applicant should
have comprehensive knowledge of the Bank’s products, services and policies
including standard tariffs. - Possess a good
understanding of overall Retail goals & objectives, including the
branch’s objectives growth of sales, cost control and income contribution - A thorough
understanding of the sales process - A working knowledge of
the procedure manuals - A thorough knowledge
of the bank’s internal departments, systems & procedures as well as
risk & rigour requirements - A good working
knowledge and understanding of relevant legislation e.g. KYC, Anti-Money
laundering, banking code, service standards, health & safety standards
etc - Excellent planning
& organization skills - Very strong
communication skills, both verbal and written - Good questioning
skills - Good PC skills
- Good numeracy &
analytical skills - Good
selling/influencing skills - Presentation skills
- Good networking skills
- Listening skills
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 1st April, 2016
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