Fresher Customer Service Personal Banker Jobs - Barclays Bank UK

Organisation: Barclays Bank UK

Duty Station: Kawempe, Kampala, Uganda

Reports to: Branch Manager

Barclays

is a British multinational banking and financial services company headquartered

in London. It is a universal bank with operations in retail, wholesale and

investment banking, as well as wealth management, mortgage lending and credit

cards. It has operations in over 50 countries and territories and has around 48

million customers. As of 31 December 2011, Barclays had total assets of US$2.42

trillion, the seventh-largest of any bank worldwide.

Job Summary: The Personal Banker will deliver exceptional

sales performance by identifying and meeting customer needs through selling

& cross-selling of all Barclays Africa Retail products & services.

Key Duties and Responsibilities:                                                                          

1. Sales to Retail

Banking Customers: 50%

• Actively participate in specific product campaigns
  
  by ensuring that the products are explained to customers.


• Agree, meet and exceed targets for specific
  
  sales campaigns.


• Maintain own sales performance statistics for
  
  management information usage.


• Own and manage personal product & channel
  
  sales targets to contribute towards the outlet sales objectives.


• Refer to the appropriate area of delivery for
  
  specialist product help or advice (e.g. Schemes or Home Loans) when
  
  uncertain about the product delivery or application process. Respond
  
  directly to the customer.


• Build effective relationships with branch
  
  staff to ensure that non-sales staff refer customers to the Personal
  
  Banker when they identify a particular product or service need.


• In integrated branches, build effective
  
  relationships with Customer Advisors to ensure that they refer standard
  
  customers who become eligible for Prestige products and services.


• Responsible for complete account opening
  
  documentation together with customers and submit to the Branch Manager for
  
  review before submitting to operations for processing.


• Call customers when their accounts have been
  
  opened, generate welcome pack letters and send to customers.


• When selling loans to Retail prestige
  
  customers, complete the financial analysis and statement review on
  
  customer accounts. Where customers do not meet the minimum criteria,
  
  advise the customer, verbally or in writing as the customer requires.
  
  Report such denials to the Branch Manager on a daily basis.

2. Provision of Customer

Service: 15%

• Own customer queries and complaints around account
  
  opening, loans and card applications and resolve in a timely manner.
  
  Escalate any unresolved queries, or queries not resolved in a short period
  
  of time to the Prestige Branch Manager.


• Build relationships with internal service
  
  providers (Operations and KYC Helpdesk) to ensure a quick turnaround time
  
  of escalated queries and complaints.


• Guide customers to the appropriate delivery
  
  channel to meet their needs e.g. cashiers, drop boxes, ATM etc.


• Guide customers as soon as cheque books,
  
  cards and other account items are ready for collection. Follow up with
  
  customers that have not collected the items within a reasonable time.


• Guide customers as soon as new loans are
  
  approved and encourage draw-downs on the new loans.


• When the branch is busy, walk the queues-
  
  resolve quick inquires and direct customers to the correct counters.


• Restocks merchandising materials (pamphlets,
  
  forms) in the Prestige Branch and advise the Branch Manager if supplies
  
  are running low.

3. Operational Rigour and

Compliance with KYC Requirements: 20%

• Ensure accuracy of each new account
  
  application, loan document, Barclaycard application and bank account
  
  mandate change. Personal Bankers are held personally accountable for
  
  accuracy and quality of these and supporting documents that they complete
  
  and submit.


• Achieve operational rigour excellence in all
  
  aspects of procedures and processes personally undertaken to ensure green
  
  audit.


• Follow the Retail end to end account opening
  
  ensuring new accounts are authorized and KYC compliant. Escalate any items
  
  that exceed the agreed service level time lines or where there are
  
  unresolved KYC requirements, to the Branch Manager.


• Comply with all general Barclays operational
  
  risk & rigour requirements e.g. KYC and anti-money laundering
  
  regulations.


• Occasionally, assist the Branch Manager to
  
  open and close cashier tills at the beginning and end of each day.


• Carry out snap checks as allocated by the
  
  Branch Manager.

• Work in liaison with the Branch Manager/BOM,
  
  open and close Cashier tills at the beginning and end of each day.


• Authorise cashier transactions above their
  
  teller limits when called upon.


• Serve as the cash custodian for the Branch.
  
  This involves checking cashier cash levels throughout the day, restocking
  
  cashiers or repatriating excess funds, and reordering cash from the
  
  external provider based on daily limits as set out.

• Identify and participant in community
  
  initiatives to support as part of Barclays community initiatives (such as
  
  Make a Difference Day, Local community initiative, Financial Literacy)


• Significantly contribute ideas to support the
  
  community initiatives agenda in the branch.

Qualifications, Skills

and Experience:

• The ideal candidate for the Barclays Bank
  
  Personal Banker Job opportunity should hold a Good University degree or
  
  diploma or relevant experience in a front-line banking
  
  sales/marketing/service environment


• Competitor product sales experience is an
  
  added advantage


• The applicant should have comprehensive
  
  knowledge of the Bank’s products, services and policies including standard
  
  tariffs.


• Broad knowledge and understanding of overall
  
  Retail goals & objectives, including the branch’s objectives growth of
  
  sales, cost control and income contribution


• Comprehensive knowledge and understanding of
  
  the sales process


• A working knowledge of the procedure manuals


• A thorough knowledge of the bank’s internal
  
  departments, systems & procedures as well as risk & rigour
  
  requirements


• A good working knowledge and understanding of
  
  relevant legislation e.g. KYC, Anti-Money laundering, banking code,
  
  service standards, health & safety standards etc


• Possess excellent planning and organizational
  
  skills


• Excellent verbal and written communication
  
  skills


• Good questioning skills


• Good PC skills


• Excellent numeracy and analytical skills


• Good selling/influencing skills


• Excellent presentation skills


• Influencing & negotiation skills training


• Prior credit training


• Excellent networking skills


• Good listening skills

If

you feel challenged by any of the above positions, and believe you can deliver

on key deliverables as outlined above, upload your application letter, current

curriculum vitae and photocopies of academic certificate to our recruitment

website detail below:

Barclays

is an equal opportunity employer that recruits, develops and promotes people on

merit, and rewards outstanding performance, regardless of background and

gender.

For

queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  1st April, 2016