30 March 2016

No Experience Personal Banker Jobs - Barclays Bank UK







Organisation: Barclays Bank UK


Duty Station: Iganga, Uganda


Reports to: Branch Manager


Barclays

is a British multinational banking and financial services company headquartered

in London. It is a universal bank with operations in retail, wholesale and

investment banking, as well as wealth management, mortgage lending and credit

cards. It has operations in over 50 countries and territories and has around 48

million customers. As of 31 December 2011, Barclays had total assets of US$2.42

trillion, the seventh-largest of any bank worldwide.


Job Summary: The Personal Banker will deliver exceptional

sales performance by identifying and meeting customer needs through selling

& cross-selling of all Barclays Africa Retail products & services.


Key Duties and Responsibilities:       

                                                                   


1. Sales to Retail

Banking Customers: 50%

  • Actively participate in specific product

    campaigns by ensuring that the products are explained to customers.

  • Agree, meet and exceed targets for specific

    sales campaigns.

  • Maintain own sales performance statistics for

    management information usage.

  • Own and manage personal product & channel

    sales targets to contribute towards the outlet sales objectives.

  • Refer to the appropriate area of delivery for

    specialist product help or advice (e.g. Schemes or Home Loans) when

    uncertain about the product delivery or application process. Respond

    directly to the customer.

  • Build effective relationships with branch

    staff to ensure that non-sales staff refer customers to the Personal

    Banker when they identify a particular product or service need.

  • In integrated branches, build effective

    relationships with Customer Advisors to ensure that they refer standard

    customers who become eligible for Prestige products and services.

  • Responsible for complete account opening

    documentation together with customers and submit to the Branch Manager for

    review before submitting to operations for processing.

  • Call customers when their accounts have been

    opened, generate welcome pack letters and send to customers.

  • When selling loans to Retail prestige

    customers, complete the financial analysis and statement review on

    customer accounts. Where customers do not meet the minimum criteria,

    advise the customer, verbally or in writing as the customer requires.

    Report such denials to the Branch Manager on a daily basis.


2. Provision of Customer

Service: 15%

  • Own customer queries and complaints around

    account opening, loans and card applications and resolve in a timely

    manner. Escalate any unresolved queries, or queries not resolved in a

    short period of time to the Prestige Branch Manager.

  • Build relationships with internal service

    providers (Operations and KYC Helpdesk) to ensure a quick turnaround time

    of escalated queries and complaints.

  • Guide customers to the appropriate delivery

    channel to meet their needs e.g. cashiers, drop boxes, ATM etc.

  • Guide customers as soon as cheque books,

    cards and other account items are ready for collection. Follow up with

    customers that have not collected the items within a reasonable time.

  • Guide customers as soon as new loans are

    approved and encourage draw-downs on the new loans.

  • When the branch is busy, walk the queues-

    resolve quick inquires and direct customers to the correct counters.

  • Restocks merchandising materials (pamphlets,

    forms) in the Prestige Branch and advise the Branch Manager if supplies

    are running low.


3. Operational Rigour and

Compliance with KYC Requirements: 20%

  • Ensure accuracy of each new account

    application, loan document, Barclaycard application and bank account

    mandate change. Personal Bankers are held personally accountable for

    accuracy and quality of these and supporting documents that they complete

    and submit.

  • Achieve operational rigour excellence in all

    aspects of procedures and processes personally undertaken to ensure green

    audit.

  • Follow the Retail end to end account opening

    ensuring new accounts are authorized and KYC compliant. Escalate any items

    that exceed the agreed service level time lines or where there are

    unresolved KYC requirements, to the Branch Manager.

  • Comply with all general Barclays operational

    risk & rigour requirements e.g. KYC and anti-money laundering

    regulations.

  • Occasionally, assist the Branch Manager to

    open and close cashier tills at the beginning and end of each day.

  • Carry out snap checks as allocated by the

    Branch Manager.

  • Work in liaison with the Branch Manager/BOM,

    open and close Cashier tills at the beginning and end of each day.

  • Authorise cashier transactions above their

    teller limits when called upon.

  • Serve as the cash custodian for the Branch.

    This involves checking cashier cash levels throughout the day, restocking

    cashiers or repatriating excess funds, and reordering cash from the

    external provider based on daily limits as set out.

  • Identify and participant in community

    initiatives to support as part of Barclays community initiatives (such as

    Make a Difference Day, Local community initiative, Financial Literacy)

  • Significantly contribute ideas to support the

    community initiatives agenda in the branch.
     


Qualifications, Skills

and Experience:

  • The ideal candidate for the Barclays Bank

    Personal Banker Job opportunity should hold a Good University degree or

    diploma or relevant experience in a front-line banking sales/marketing/service

    environment

  • Competitor product sales experience is an

    added advantage

  • The applicant should have comprehensive

    knowledge of the Bank’s products, services and policies including standard

    tariffs.

  • Broad knowledge and understanding of overall

    Retail goals & objectives, including the branch’s objectives growth of

    sales, cost control and income contribution

  • Comprehensive knowledge and understanding of

    the sales process

  • A working knowledge of the procedure manuals

  • A thorough knowledge of the bank’s internal

    departments, systems & procedures as well as risk & rigour

    requirements

  • A good working knowledge and understanding of

    relevant legislation e.g. KYC, Anti-Money laundering, banking code,

    service standards, health & safety standards etc

  • Possess excellent planning and organizational

    skills

  • Excellent verbal and written communication

    skills

  • Good questioning skills

  • Good PC skills

  • Excellent numeracy and analytical skills

  • Good selling/influencing skills

  • Excellent presentation skills

  • Influencing & negotiation skills training

  • Prior credit training

  • Excellent networking skills

  • Good listening skills


If

you feel challenged by any of the above positions, and believe you can deliver

on key deliverables as outlined above, upload your application letter, current

curriculum vitae and photocopies of academic certificate to our recruitment

website detail below:


Barclays

is an equal opportunity employer that recruits, develops and promotes people on

merit, and rewards outstanding performance, regardless of background and

gender.


For

queries contact us on 0417122453 or email: barclays.uganda@barclays.com


Deadline:  1st April, 2016







http://www.theugandanjobline.com/





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