Organisation: Barclays
Bank UK
Duty Station: Kampala,
Uganda
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million customers.
As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the
seventh-largest of any bank worldwide.
Job Summary: The primary
purpose of the role in Enterprise Banking is customer acquisition and service
in line with the Bank’s compliance guidelines. The incumbent will be
responsible for business development both with new customers and with existing
customers where they are expected to increase “wallet share.” The jobholder
will also be charged with ensuring appropriate introductions to the
Relationship Manager where Enterprise Banking clients require specialist advice
and support. He /she will also serves as an integral member of the Business
Banking/Retail Team.
Key Duties and Responsibilities:
1. Sales and Service: 90%
- The
incumbent will be the primary focal contact for the opening of Enterprise
Banking accounts, following the Bank’s recruitment policies and
procedures. - Grow
portfolio profitability by identifying new and existing customer potential
including sales opportunities and new product promotion initiatives. - Determine
the products and solutions that are most effective in meeting customers’
needs and be able to sell these at short notice both reactively and
proactively. - Proactively
generate customer interest in products and services either by face-to-face
(in branch and client visits), or telephone contact including following up
leads provided by colleagues. - Originate
and initiate client credit applications to the commercial credit team in
line with the existing Barclays Africa SME lending guidelines. Clear
delivery of lending decisions, demonstrating ownership of the decision,
and exploration of alternative solutions to ensure appropriate matching of
client needs is critical. - Carry
out customer meetings that have well defined call objectives, desired
outcomes and a well-constructed plan. - Actively
communicate all key messages to customers including agreed service
standards, negotiated pricing, relationship team contact points - Handle
and find amicable solutions to all customer complaints - Achieve
and seek to exceed all agreed sales and servicing targets. - Serve
as an active member of the Business Banking/Retail team, supporting branch
based staff and others in the delivery of excellent customer service.
2. Business Management: 10%
- Plan
a personal campaign of sales activity around promotions or initiatives to
meet personal objectives and targets. - Consult
customer owners/managers on financial/ credit issues and general business
practice/ideas. - Research,
create and follow up on a target list for potential new business - Work
closely with Relationship Managers, Associate Relationship Managers and
Credit Managers to ensure that credit applications for new and existing
facilities are correctly prepared in accordance with existing policies/guidelines - Embrace
and support the management of change. - Update/maintain
Customer Information and Contact History records. - Responsible
for the continuous development of self and proactively share learning with
others. - Responsible
for recording and maintaining personal performance records. - In
charge of control of the quality of the portfolio, using available
triggers and adherence to Risk management guidelines and policies
Qualifications, Skills and Experience:
- The
applicants for the Enterprise Banker Jobs should be well versed with the
Bank’s core set products - For
Complex products, will have a detailed knowledge of the requirements of
the more sophisticated customers - Exhaustive
working knowledge of the products and services available in the SME
Banking Sector is also required - Working
knowledge of the Barclays Africa & Middle East Change Governance
Framework will be highly preferred - Self-sufficiency
in personal management in order to ensure that targets are achieved,
through effective planning and monitoring of performance. - The
applicant should possess good working knowledge of the challenges faced by
a range of different businesses, and of the environment in which SME
businesses operate. - Exceptional
relationship and interpersonal skills - Strong
selling and negotiation Skills - Strong
Presentation Skills - Good
relationship Skills - Credit
Risk Skills - Team
Skills - Excellent
communications Skills
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline: 1st April, 2016
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