Personal Banker (Fresh Graduate Customer Service Jobs) - Barclays Bank UK

Organisation: Barclays Bank UK

Duty Station: Masindi, Uganda

Reports to: Branch Manager

Barclays is a British multinational

banking and financial services company headquartered in London. It is a

universal bank with operations in retail, wholesale and investment banking, as

well as wealth management, mortgage lending and credit cards. It has operations

in over 50 countries and territories and has around 48 million customers. As of

31 December 2011, Barclays had total assets of US$2.42 trillion, the

seventh-largest of any bank worldwide.

Job Summary: The Personal Banker will deliver exceptional

sales performance by identifying and meeting customer needs through selling

& cross-selling of all Barclays Africa Retail products & services.

Key Duties and Responsibilities:                                                                       

   

1.

Sales to Retail Banking Customers: 50%

·        
Actively

participate in specific product campaigns by ensuring that the products are

explained to customers.

·        
Agree,

meet and exceed targets for specific sales campaigns.

·        
Maintain

own sales performance statistics for management information usage.

·        
Own

and manage personal product & channel sales targets to contribute towards

the outlet sales objectives.

·        
Refer

to the appropriate area of delivery for specialist product help or advice (e.g.

Schemes or Home Loans) when uncertain about the product delivery or application

process. Respond directly to the customer.

·        
Build

effective relationships with branch staff to ensure that non-sales staff refer

customers to the Personal Banker when they identify a particular product or

service need.

·        
In

integrated branches, build effective relationships with Customer Advisors to

ensure that they refer standard customers who become eligible for Prestige

products and services.

·        
Responsible

for complete account opening documentation together with customers and submit

to the Branch Manager for review before submitting to operations for

processing.

·        
Call

customers when their accounts have been opened, generate welcome pack letters

and send to customers.

·        
When

selling loans to Retail prestige customers, complete the financial analysis and

statement review on customer accounts. Where customers do not meet the minimum

criteria, advise the customer,

verbally or in writing as the customer requires. Report such denials to the

Branch Manager on a daily basis.

2.

Provision of Customer Service: 15%

·        
Own

customer queries and complaints around account opening, loans and card

applications and resolve in a timely manner. Escalate any unresolved queries,

or queries not resolved in a short period of time to the Prestige Branch

Manager.

·        
Build

relationships with internal service providers (Operations and KYC Helpdesk) to

ensure a quick turnaround time of escalated queries and complaints.

·        
Guide

customers to the appropriate delivery channel to meet their needs e.g.

cashiers, drop boxes, ATM etc.

·        
Advise

customers as soon as cheque books, cards and other account items are ready for

collection. Follow up with customers that have not collected the items within a

reasonable time.

·        
Guide

customers as soon as new loans are approved and encourage draw-downs on the new

loans.

·        
When

the branch is busy walk the queues- resolve quick inquires and direct customers

to the correct counters.

·        
Restocks

merchandising materials (pamphlets, forms) in the Prestige Branch and advise

the Branch Manager if supplies are running low.

3.

Operational Rigour and Compliance with KYC Requirements: 20%

·        
Ensure

accuracy of each new account application, loan document, Barclaycard

application and bank account mandate change. Personal Bankers are held

personally accountable for accuracy and quality of these and supporting

documents that they complete and submit.

·        
Achieve

operational rigour excellence in all aspects of procedures and processes

personally undertaken to ensure green audit.

·        
Follow

the Retail end to end account opening ensuring new accounts are authorized and

KYC compliant. Escalate any items that exceed the agreed service level time

lines or where there are unresolved KYC requirements, to the Branch Manager.

·        
Comply

with all general Barclays operational risk & rigour requirements e.g. KYC

and anti-money laundering regulations.

·        
Occasionally,

assist the Branch Manager to open and close cashier tills at the beginning and

end of each day.

·        
Carry

out snap checks as allocated by the Branch Manager.

·        
Work

in liaison with the Branch Manager/BOM, open and close Cashier tills at the

beginning and end of each day.

·        
Authorise

cashier transactions above their teller limits when called upon.

·        
Serve

as the cash custodian for the Branch. This involves checking cashier cash

levels throughout the day, restocking cashiers or repatriating excess funds,

and reordering cash from the external provider based on daily limits as set

out.

·        
Identify

and participant in community initiatives to support as part of Barclays

community initiatives (such as Make a Difference Day, Local community

initiative, Financial Literacy)

·        
Significantly

contribute ideas to support the community initiatives agenda in the branch.

Qualifications, Skills and Experience:

·        
The

ideal candidate for the Barclays Bank Personal Banker Jobs should hold a Good

University degree or diploma or relevant experience in a front-line banking

sales/marketing/service environment

·        
Competitor

product sales experience is an added advantage

·        
The

applicant should have comprehensive knowledge of the Bank’s products, services

and policies including standard tariffs.

·        
Possess

a good understanding of overall Retail goals & objectives, including the

branch’s objectives growth of sales, cost control and income contribution

·        
Comprehensive

knowledge and understanding of the sales process

·        
A

working knowledge of the procedure manuals

·        
A

thorough knowledge of the bank’s internal departments, systems & procedures

as well as risk & rigour requirements

·        
A

good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering,

banking code, service standards, health & safety standards etc

·        
Excellent

planning & organization skills

·        
Excellent

communication skills, both verbal and written

·        
Good

questioning skills

·        
Good

PC skills

·        
Excellent

numeracy and analytical skills

·        
Good

selling/influencing skills

·        
Excellent

presentation skills

·        
Influencing

& negotiation skills training

·        
Prior

credit training

·        
Excellent

networking skills

·        
Good

listening skills

If you feel challenged by any of the

above positions, and believe you can deliver on key deliverables as outlined

above, upload your application letter, current curriculum vitae and photocopies

of academic certificate to our recruitment website detail below:

Barclays is an equal opportunity employer

that recruits, develops and promotes people on merit, and rewards outstanding

performance, regardless of background and gender.

For queries contact us on 0417122453 or

email: barclays.uganda@barclays.com

Deadline:  1st April, 2016

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