Organisation: Roke Telkom Ltd
Duty Station: Goma, DRC
Reports
to: General Manager
Roke Telkom Ltd. is a
licensed Public Service Provider and Public Infrastructure Provider, dealing in Voice over Internet Protocol (VOIP)
call termination and Wholesale Data.
Job
Summary: The Technical
Operations Manager will take daily operational ownership of the technical
department, continuously improving end to end service performance and managing
key internal and external stakeholders.
Key Duties and Responsibilities:
- Consulting with Management
and other team members, analysing requirements, investigating options,
providing advice on technical developments and benefits to be derived from them
and aligning business requirements with strategic priorities and directions; - Collaborate closely with
the team to plan, estimate, coordinate and manage major internal initiatives
and customer projects. - In charge of the development,
implementation and documentation of operating policies, methods, processes and
training programs with the goal of improving service to customers. - Technically support the
development of a clear technical strategy for the business - Undertaking day-to-day
management, maintenance and support services across the companies POPs (Points
of Presence), to ensure the technical infrastructure is maintained at peak
operational level, highly available, robust and secure; - Identifying and managing
infrastructure upgrades and their installation and maintenance (including
telecommunication, software, hardware) and this be planned to minimise
disruption to existing services as much as possible; - Providing recommendations
for replacement/upgrading of technical assets and linking such needs to the
budget process and purchase policy within the organisation; - Taking responsibility for
escalation and resolution of reported incidents and service requests within
scope as per customer service level agreements - Assessing projects
technical requirements so as to effectively plan for rollout. - Conferring with Management
and participating in selection of technical kit, vendors and contractors to
provide the highest quality of service as per business requirements. - Providing focused
leadership, management, coaching and mentoring to staff including effectively
driving planning and undertaking regular performance reviews and ensuring that
a culture of high level customer service and ongoing development of efficient
work practices, is embedded across the team; - Provide technical
leadership and direction in the training and orientation of existing and new
team members
Qualifications, Skills and Experience:
- The applicant should hold a
University degree (BSc) Computer Science or Telecommunications Engineering from
a recognized university; - Professional CCNP / CCIP /
JNCIE Certification or equivalent from a recognised institution - At least five (5) years of
progressively responsible experience in the telecommunications field including
networking - Supervisory experience and
managing teams - Project management skills
- Prior experience with
transmission technologies, microwave and fibre optic - Experience in strategic
planning, development and implementation - Previous experience in enduser
support - Computer literacy skills
i.e. proficient with Project Excel, Visio and MS office - Leadership and management
skills - Motivating and managing
team performance - Excellent interpersonal and
communication skills; - Fluent in French
- Project management / supervisor
skills - Excellent problem solving
and analytical thinking skills; - Attention to detail and
multitasking ability; - Result- and team-oriented,
honest and of high integrity; and - Able to work with minimum
supervision.
If you are interested in
applying for this position please send your electronic applications including
cover letter, resume and the details of three referees IN ONE DOCUMENT to
admin@roketelkom.co.ug.
Deadline:
31st December 2015
0 comments:
Post a Comment