24 December 2015

Technical Operations Manager - Roke Telkom






Organisation: Roke Telkom Ltd


Duty Station: Goma, DRC                              


Reports

to:
General Manager


Roke Telkom Ltd. is a

licensed Public Service Provider and Public Infrastructure Provider, dealing in Voice over Internet Protocol (VOIP)

call termination and Wholesale Data.


Job

Summary:
The Technical

Operations Manager will take daily operational ownership of the technical

department, continuously improving end to end service performance and managing

key internal and external stakeholders.


Key Duties and Responsibilities:

  • Consulting with Management

    and other team members, analysing requirements, investigating options,

    providing advice on technical developments and benefits to be derived from them

    and aligning business requirements with strategic priorities and directions;

  • Collaborate closely with

    the team to plan, estimate, coordinate and manage major internal initiatives

    and customer projects.

  • In charge of the development,

    implementation and documentation of operating policies, methods, processes and

    training programs with the goal of improving service to customers.

  • Technically support the

    development of a clear technical strategy for the business

  • Undertaking day-to-day

    management, maintenance and support services across the companies POPs (Points

    of Presence), to ensure the technical infrastructure is maintained at peak

    operational level, highly available, robust and secure;

  • Identifying and managing

    infrastructure upgrades and their installation and maintenance (including

    telecommunication, software, hardware) and this be planned to minimise

    disruption to existing services as much as possible;

  • Providing recommendations

    for replacement/upgrading of technical assets and linking such needs to the

    budget process and purchase policy within the organisation;

  • Taking responsibility for

    escalation and resolution of reported incidents and service requests within

    scope as per customer service level agreements

  • Assessing projects

    technical requirements so as to effectively plan for rollout.

  • Conferring with Management

    and participating in selection of technical kit, vendors and contractors to

    provide the highest quality of service as per business requirements.

  • Providing focused

    leadership, management, coaching and mentoring to staff including effectively

    driving planning and undertaking regular performance reviews and ensuring that

    a culture of high level customer service and ongoing development of efficient

    work practices, is embedded across the team;

  • Provide technical

    leadership and direction in the training and orientation of existing and new

    team members



Qualifications, Skills and Experience: 

  • The applicant should hold a

    University degree (BSc) Computer Science or Telecommunications Engineering from

    a recognized university;

  • Professional CCNP / CCIP /

    JNCIE Certification or equivalent from a recognised institution

  • At least five (5) years of

    progressively responsible experience in the telecommunications field including

    networking
     

  • Supervisory experience and

    managing teams

  • Project management skills

  • Prior experience with

    transmission technologies, microwave and fibre optic

  • Experience in strategic

    planning, development and implementation

  • Previous experience in enduser

    support

  • Computer literacy skills

    i.e. proficient with Project Excel, Visio and MS office

  • Leadership and management

    skills

  • Motivating and managing

    team performance

  • Excellent interpersonal and

    communication skills;

  • Fluent in French

  • Project management / supervisor

    skills

  • Excellent problem solving

    and analytical thinking skills;

  • Attention to detail and

    multitasking ability;

  • Result- and team-oriented,

    honest and of high integrity; and

  • Able to work with minimum

    supervision.



If you are interested in

applying for this position please send your electronic applications including

cover letter, resume and the details of three referees IN ONE DOCUMENT to

admin@roketelkom.co.ug.


Deadline:

31st December 2015













0 comments:

Post a Comment