5 Deputy Service Centre Manager Career Opportunities - M-KOPA Solar Ltd

Organization: M-KOPA Solar Ltd

Duty Station:  Central,

Eastern, Western & Northern, Uganda

Reports to: Service Centre Manager

M-KOPA

Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go”

energy for off-grid customers.  Since its

commercial launch in October 2012, M-KOPA has connected more than 150,000 homes

in Kenya, Uganda and Tanzania to solar power, and is now adding over 600 new homes

each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making

solar products affordable to low-income households on a pay-per-use installment

plan. Customers acquire solar systems for a small deposit and then purchase

daily usage “credits” for US $0.45, or less than the price of traditional

kerosene lighting.  After one year of

payments customers own their solar systems outright and can upgrade to more

power.  All revenues are collected in

real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM

sensors in each solar system allow M-KOPA to monitor real time performance and

regulate usage based upon payments.  This

connected design means that M-KOPA is processing vast amounts of data (i.e.

over 10,000 mobile payments per day) via the company’s proprietary cloud platform,

M-KOPAnet. M-KOPA has been recognized for its pioneering business mode and

scale, notably winning the 2015 Zayed Future Energy Prize, being selected as

the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and

earning the 2013 FT/IFC Excellence in Sustainable Finance Award.

Job Summary: The Deputy Service Manager will control quality at

the Service Centre by providing excellent Customer Service to walk in customers

as per the M-KOPA service policy and coordinating the cleaning and safeguarding

of all properties at the Service Centre.

Key Duties and Responsibilities:  

• Keenly review and update the activity book
  
  with all incoming and outgoing transactions as per M-KOPA stock handling
  
  policy.


• Resolve or escalate walk in customer queries
  
  in line with MKOPA customer care guidelines


• Maintain general cleanliness of the Service
  
  Centre by coordinating   cleaner
  
  activities and making hourly checks of the Service Centre


• Distribute stock to DSRs as per the M-KOPA
  
  stock allocation policy


• Educate potential customers about product
  
  quality and pricing.

Qualifications, Skills and Experience:  

• The applicants for the Deputy Service Manager
  
  vacancies should hold a diploma from a recognised institution in any related
  
  field.


• Customer centric.


• Exceptional communication and interpersonal
  
  skills


• Broad knowledge and understanding of the
  
  products and services provided


• Demonstrate high level of integrity, work
  
  ethics, and a proactive and positive attitude.


• Customer focused


• Team player with high levels of flexibility.


• Excellent interpersonal skills, problem
  
  solving and analytical skills.


• The applicant should be self-motivated &
  
  able to demonstrate a drive for results with a professional approach.


• Proven report-writing skills


• Good customer care and presentation skills.


• Ability to work with minimum supervision

All

prospective employees should send in their applications including an updated

detailed copy of the CV and a cover letter expressing why you feel you would be

an excellent candidate for the role to: careersug@m-kopa.com with the subject

“Deputy Service  Manager” addressed

to:

The

Human Resource & Administration Manager,

Plot

12 Eric Magala Road, Entebbe. Uganda

Deadline: 4^th April, 2016